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Evaluating Virtual Outreach Services: The VIVOS Project Experience

Evaluating Virtual Outreach Services: The VIVOS Project Experience. Alison Yeoman, Janet Cooper, Christine Urquhart and Alyson Tyler. Definition of VIVOS. Value and Impact of Virtual Outreach Services

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Evaluating Virtual Outreach Services: The VIVOS Project Experience

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  1. Evaluating Virtual Outreach Services: The VIVOS Project Experience Alison Yeoman, Janet Cooper, Christine Urquhart and Alyson Tyler

  2. Definition of VIVOS Value and Impact of Virtual Outreach Services • Covered any services that enabled healthcare professionals to access information without physically coming into the library

  3. Aims • To develop and evaluate methodologies or sets of methods, for determining the value and impacts of “virtual outreach” information services in the health sector • The findings were intended to inform guidelines for project management of similar services

  4. Objectives • To improve existing evaluation methods • To suggest methods appropriate for this type of study • To validate the study through the use of multiple methods • To evaluate training approaches for community staff • To develop research skills among librarians

  5. Methodologies

  6. Total number of interviews: 137Total number of questionnaires: 518

  7. Keys to the information doors • The goal • Motivation • Sensitivity to local issues • Wide-ranging support • Meeting the needs of users • Awareness & early identification of benefits

  8. Keeping the doors open • Process of review & feedback • Continuing support for users • Cascading of skills • Continued evolution of the project

  9. Conclusions: Vital elements of virtual outreach projects • Seamless & structured training • Continuous support for users • Constant monitoring of user needs • Topicality, timeliness & relevance • Active promotion of services & training • Adequate IT infrastructure • Successful evolution of the project

  10. ‘And for me it was such a great achievement, to roll all that together just seemed like something that I would never ever, ever be able to do…because I am a doer, I am not a writer or a thinker, I am a hands-on person really, so it was a great achievement really.’

  11. VIVOS Project Report • Available via: http://dil.aber.ac.uk (Research pages)

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