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Food Serving Time Mind Setting & Incentive Program. SPEED LEVEL UP 5:90. September 23, 2009 2:00PM JB Center. Speed is the rate of motion , or equivalently the rate of change of distance. SPEED LEVEL UP 5:90. Edmund Aquino Bong Arenal Tony Lapuz Francis Culala Chuck Catibog
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Food Serving Time Mind Setting & Incentive Program SPEED LEVEL UP 5:90 September 23, 2009 2:00PM JB Center Speed is the rate of motion, or equivalently the rate of change of distance
SPEED LEVEL UP 5:90 • Edmund Aquino • Bong Arenal • Tony Lapuz • Francis Culala • Chuck Catibog • Dave Ramos • Mike Mariano • Lyn Carandang • Mhaan Arenas • Jane Marquez • Mitch Ondra
Current Issue • EME’s Challenge: “How do we create a real service breakthrough in our food serving time?”
Team Goal To create and sustain a mindset among Store Teams for FST achievement that will:1. make 90% of stores hitting 5 minutes average FST.2.make all stores ready for roll out by Q1 of 2010.3. increase productivity & morale thru incentive & recognition.
Key Principle “Prepare for this by thinking about our current situation, what an 'ideal' would look like, what the barriers are to achieve the ideal, and what we need to do to attain what we want.”- EME
POINTS to Consider *Due to the urgency and its high Impact on our Service, the timeline for ManCom presentation had been set to October 1,2009 *This project will run simultaneously with the Product Streamlining Project. • Inputs from Mancom Planning: • FST could be part of the FSC rating • (10 samples from each FSC rating, including AMs rating) • Stretched targets ; overachieve targets (85%) • Penalize? What penalties will be imposed ? • Incentivize - include in the bonus ?
MILESTONES 1. Project conceptualization --------------------------------- September 23 to 28 2. Finalization of proposed strategies --------------------- September 29 3. Approvals/Presentation ------------------------------------ October 1 4. Revision -------------------------------------------------------- 1st week October 5. Pilot materials ------------------------------------------------- 3rd week October 6. Pilot training --------------------------------------------------- 3rd week October 7. Pilot period ----------------------------------------------------- Nov to Dec 2009 8. Pilot evaluation ------------------------------------------------ 1st week Jan 2010 9. Final recommendation --------------------------------------- 1st week Jan 2010 10. Roll out --------------------------------------------------------- 1st Quarter 2010