Ethnicity Training Network The Importance of Knowledge and Training

1. Ethnicity Training Network The Importance of Knowledge and Training Ethnicity and Cultural Diversity Network The Globe Centre, Accrington 22nd September 2005 Dr Hala Abuateya Centre for Research in Primary Care School of Medicine Univeristy of Leeds

2. Outline • Background • Issues of ethnicity • Ethnicity disadvantages • Suggested solutions • Promoting training on ethnic diversity • The Ethnicity Training Network • Reasons for the Network • Benefits for service users and providers • Involving people in the Network • Network plan • Creating changes • Reasons for diversity training • Developing cultural competence module • Cultural competence questionnaire sections • Assessment of the training impact • Concluding remarks

3. BackgroundIssues of Ethnicity • High unmet needs: e.g. health, employment and education • Barriers to accessing services • Accessible information • Cultural and social issues • Language limitations. • Health inequalities • High rates of disability and chronic diseases • Poor access to services • Poverty: low income and inappropriate housing.

4. BackgroundEthnicity disadvantages Poverty Housing Access to services Education Employment Language limitation

5. BackgroundSuggested Solutions • Create a network to exchange knowledge and skills. • Provide more quality training on ethnicity and health to: • Raise cultural awareness • Challenge stereotypes • Improve information and skills. • Help services to build information to cover: • Accurate records on ethnicity • Good knowledge of the local community • Encourage working in partnerships between different sectors. • Assist services to develop policies and action to meet local needs.

6. Promoting Training on Ethnic Diversity

7. A group of skilled individuals and organisations who: • Offer information and skills to staff and service users • Know the issues in ethnicity and health • Are working to create real change. The Ethnicity Training Network is……

8. Reasons for the Network • Create links between skilled trainers, services providers and service users. • Share knowledge and skills between different service providers. • Help improve professional courses for health and social care staff. • Assist services to deliver government policies to people from minority ethnic groups.

9. Benefits for Service Users and Providers • For service providers • Gain accurate knowledge and good quality training on diversity • Improve professional training in universities and colleges. • For service users • Develop people’s understanding of • ethnicity, health & learning disabilities, • knowledge and skills. • Improve people’s • access to better services, • general health.

10. Involving people in the Network Trainers Create connections between Service users and family carers Voluntary groups Services providers

11. Network plan (1) Make links & setup databases (4) Assess and review progress (2) Setup training (3) Create a bank of good quality training materials

12. Reasons for Diversity Training • Develop more supportive, cooperative, effective relationship with service users. • Provide more accessible, appropriate and effective services. • Interact effectively with people from different cultures. • Develop awareness of professionals attitudes and sensitivity to ethnicity. • Learn skills to negotiate communication and challenges. Skills includes: • Listening skills • Respect for other cultures • Provide proper explanations.

13. Developing cultural competence in health and social care Slowly, I am reaching here • (5) Award of cultural competence • Developed jointly with the Commission for • Racial Equality to measure compliance with • the Race Relations (Amendment) Act 2002 (4) Reviewing servicesMeasuring service users satisfaction and service outcomes, assessing and monitoring competence throughout the service. (3) EngagementDeveloping local partnerships, information and policies. Developing existing and new resources, structures and vision statements. (2) Planning and action: Making services appropriate and accessible. (1) IntroductionRaising awareness of the needs, rights and cultural context of service users. Research evidance is used as a base for training.

14. Cultural Competence Questionnaire Sections • Needs, rights and cultural context of the service users • Engaging with different communities • Planning and action • Monitoring and reviewing services • Impact of training • Demographic information

15. Assessment of the training impact • Tools: short questionnaire and interviews • Cultural competence evaluation sheet • General session evaluation sheet Before training -Measure existing knowledge and skills continuing assessment During training - Measure the learnt knowledge -The implementation of the new skills After training

16. Concluding Remarks • Active participation: the success of this network depends on people taking active part. • Engagement: the Network is open to suggestions about how it should function. • Contribution: members are involved in the running of the Network. • Sustainability: ongoing encouragement to join and strengthen the Network. Join Us to Make Us Stronger

17. Thank you for listening Please contact the Ethnicity Training Network on: Telephone:0113-343-6903 E-mail: etn@leeds.ac.uk Website: http://www.etn.leeds.ac.uk/