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Internet Power Systems. i - Tr@der SME - Business Platform. Agenda. 1. Current SME Solutions. 2. Next Generation Business Systems. 3. Why? - Cost Comparisons. 4. Why? - SME Benefits. 5. Why? - Trends Analysis. 6. How will it happen?. 7. Next Generation Systems - Now. 8. Conclusions.
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Internet Power Systems i - Tr@der SME - Business Platform
Agenda 1. Current SME Solutions 2. Next Generation Business Systems 3. Why? - Cost Comparisons 4. Why? - SME Benefits 5. Why? - Trends Analysis 6. How will it happen? 7. Next Generation Systems - Now 8. Conclusions Appendices :Case Studies
Current SME Solutions (1) Server Based Solutions • Local Networks / VPn for remote offices / staff • SBS platform providing email, File Management, Diaries, Sharepoint services, Web portal • Windows 2000, XP • Externally hosted Web-site / Catalogues • Anti Spam / Virus protection • Broadband Internet Access
Current SME Solutions (2) Typical Software Applications deployed • Accounting (Sage / Quickbooks) • Contact Management (Act / Goldmine) • Email Marketing (Web or Local system) • Email / Diary Systems (Exchange / Outlook clients) • File Management (SBS / Sharepoint)
Current SME Solutions (3) All SME’s need to operate similar processes • Contact records • Diaries • Share documents • Sales / Marketing • Email • Web presence • Purchasing • Purchase Liabilities • Sales invoicing • Outstanding debtors • VAT management
Current SME Solutions (4) Fairly Typical SME issues • Islands of information • Information entered more than once • Limited remote access to office systems • Simpler applications • Constant upgrades & disruption • Complexity of IT anti Virus/Spam/Backups • Dependency on IT providers knowledge • Unknown IT Costs • Stronger partner relationships
Next Generation Business Systems 1. All business processes via one application 2. A single program loaded on the client PC 3. No software installations / remote support 4. Automated Backups and anti virus 5. Accessible securely from anywhere 6. Share information easily with Partners 7. Improved control over Email & Web use 8. No Capital investment, low monthly rental
Next Generation Usage R1 (1) R2 (1) Customer (1) Internet Server A Broadband Server B Shared Server Customer (2) Server C Server D Customer (3) Dedicated Server
Cost Comparisons • Server / Client Systems • Next Generation (10 User system, excluding PC’s, 3 remote)
Item Costs £ Equipment Server 2,500 Operating System and Licences 750 Backup Device 1,200 Remote Access VPn solution / Firewall 1,000 Power Backup 300 Anti Virus S/W 800 Labour (2 days server, 1 day exchange / diaries 2,900 client configuration, anti virus/spam, remote workers configuration) TOTALS 9,450 Monthly Support may vary but £350 for 1 day per month Costs - Server / Client
Item Costs £ Equipment Server 0 Operating System and Licences 0 Backup Device 0 Remote Access VPn solution / Firewall 0 Power Backup 0 Anti Virus S/W 0 Labour (Set up and configuration of Users) 1,000 TOTALS 1,000 Monthly Licence Rental £200 per calendar month Costs - Next Generation
Pre-requisites / Comments Application systems included in Next Generation example Training / Consultancy presumed similar in both cases No Provision for hardware failure costs in Server case Time for management of Server and Backups not costed All PC’s presumed in both cases to have Windows XP and other local software loaded Costs Comparison
SME Benefits (1) • Immediate blueprint processes for SME’s • Easy to use (de-skilled), consistent applications • Reduction in IT Spend and support costs • Anytime / anywhere secure solution • Pay as you go, no initial capital outlay • Improved information availability for business partners/customers/suppliers • Postage and paper administration cost savings • Reliable data security through automated backup • Zero disruption on upgrades and application support
SME Benefits (2) Consider three areas of Improvement :- • Centralised Contact Management database, integrated with incoming and outgoing emails and Accounts. • Complete Contact correspondence filed under one contact record irrespective of sender / receiver • No duplication of data Accounts and Contact Management using the same data • Email back under control • Email to business contacts only, private mail management • 95% of Spam mail eradicated overnight, forever • Reduction in Virus problems emails with Virus’s are not delivered • Customer / Supplier relationship lock-in
Trends Analysis • Take up of Broadband connectivity • Flexible working Practices • Family Friendly • Remote Workers • Outsourcing, job sharing • Government Legislation conformation • Competition / efficiencies and cost reductions • Diminishing importance of Location • Environmental - Reduced need to travel
How will it happen? • Distribution (WASP’s) Ingredients • Understanding of the Internet • Already providing Services to SME’s • Looking for Added value Sales Opportunities • Low cost base / recurring revenue model • Long term Supplier / Customer relationships • Looking for USP’s
How will it happen? • Revenue opportunities • Business Process consultancy (£350-£700) per day • Project Management • Training • System Configuration / Set-up • On-Going customer support e.g. New User set-up / desktops / look and feel • Web Site builds • Catalogue builds • Recurring Software rental revenues
Next Generation Systems - Now i-Tr@der
i-Tr@der Business Tools Suite Healthcare Web Site IPS Web Site
i-Tr@der Business Tools Suite Collaborative Diaries Desktop
i-Tr@der Business Tools Suite Virtual File Server iEmail
i-Tr@der Online Catalogue Ordering Catalogue Systems Products
i-Tr@der Sales and Marketing System Place Orders View Orders
i-Tr@der Invoices & Statements Statement Invoice
Next Generation Systems - Now Conclusions
Conclusions (1) Next Generation Systems are :- • More affordable • Simpler to use • More flexible • More efficient • Tightly Integrated / Single developer • More secure, robust and reliable • Environmentally friendly
Conclusions (2) • Next Generation i-Tr@der system is :- • Desktop The operating environment for most system users • CMS Contact Management System • CMS-Campaign eMail marketing system within the CMS module • i-Lab Label printing • iEmail Integrated email exchange and user mailbox application • VFS Virtual File Server • i-PWS Personal workspaces • i-Dia Collaborative Diary system • i-Pab Collaborative / Personal address books • i-Con Collaborative / Personal notes library • i-QMS Quick Messaging system (Instant messages between system users) • i-AMS Alerts, never forget to do something again! • IMS Internet / Intranet Management System (Web-site / Extranet) • i-Pos Purchase Order Processing • i-Pos Ledger Purchase Ledger, Purchase payments, VAT • i-Sop Sales Order Processing • i-Sop Ledger Sales Ledger, Debtors management, VAT • i-Gen General Ledger • i-Pic Product Inventory Control (Stock Management) • i-Cat e-commerce Catalogue(s) / Forms Ordering
Conclusions (3) i-Tr@der Designed in 2001 for the Internet Mission Statement “To Simplify the use of computers in business and reduce IT costs”
Appendices Case Studies
User Case Studies Promotional Merchandising Company Remote worker (Sales Manager) Home Office (Business Owners) Marketing (Newbury) Telemarketing (Cheshire) Internet Network Suppliers (England) (China) (Turkey) (Bulgaria) (Sweden) Data Centre Accounts (Dorset) Main operation (Southampton) Support (Watford)
User Case Studies Specialised Garment Manufacturer Customers (o2 235 Retail shops) (BCA 27 UK depots) (BCA 3 European) Home Office (Harefield) Suppliers (England) (Malta) (Italy) Internet Network Data Centre Accounts (St. Albans) Main operation (Luton) Support (Watford)
User Case Studies Westminster University (CCPD) Assessors, using costing / estimating for inclusion on student assessment (35 remote Consultants) Home Office (Kent) Student Info Head Office (6 Remote Trainers) Internet Network Data Centre Accounts (London) Main operation (London) Support (Watford)
User Case Studies Stag and Hen weekend operator Web Site (Web driven business) Main operation (Sales, Borehamwood) Leads Prospects Enquiry Form - Updates Contacts - Enquiry confirm - Sales email - Call back +4 days - Auto Assignment - Label for brochure Internet Network Enquiry follow up Brochure fulfilment Prospect Management Data Centre Support (Watford)
User Case Studies <<< Customer Retention >>> Healthcare Products Distributor Customers (FS – 430 Homes) Suppliers (England) (Ireland) Internet Network Data Centre Online Catalogue Main operation (Skipton) Support (Watford)
User Case Studies Clothing Manufacturer Customers (800) Care Homes (UK) Caterers (UK) Dentists (UK) Partners (Deliver Net) Factory (Romania) Internet Network Data Centre Mobile Usage (England) Main operation (Belfast) Support (Watford)
Contact Details Internet Power Systems Limited Contact : Chris Ogle email : chris.ogle@ipsx.co.uk Web : http://www.ipsx.org Telephone : 01923-234170