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Motivating for High Performance: Communication and Motivation Theories

Learn about effective communication channels, dealing with emotional people, and the impact of motivation on performance. Explore content and process motivation theories like Maslow's Hierarchy of Needs, Alderfer's ERG Theory, and Herzberg's Two-Factor Theory.

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Motivating for High Performance: Communication and Motivation Theories

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  1. MGT492: Managing People & Organizations Lecture 23: Chapter 12: Motivating for High Performance Instructor: Dr. Aisha Azhar COMSATS Virtual Campus

  2. Last lecture overview • Message Transmission Channels • Oral Communications • Non-verbal Communications • Written Communications • Selecting the Message Transmission Channel • Sending messages • Response Styles

  3. Calming an Emotional Person • Empathic Listening • The ability to understand and relate to another’s situation and feelings. • Dealing with Emotional People • Don’t make statements putting the person down. • Do make reflective empathic responses. • Paraphrase feelings.

  4. Chapter 12: Motivating for High Performance

  5. Learning Outcomes

  6. Learning Outcomes (cont’d)

  7. Motivation and Performance • Motivation • The willingness to achieve organizational objectives. • Motivation Process • Employees go from need to motive to behavior to consequence to satisfaction or dissatisfaction.

  8. How Motivation Affects Performance • Expectations, Motivation, and Performance • Self-fulfilling prophecy • “If you believe you can, or if you believe you can’t, then you are right”—Henry Ford • If you think you will be successful, then you will be. • The Performance Formula • Performance = Ability x Motivation x Resources • For maximum performance levels, all three factors must be high.

  9. Content MotivationTheories Process Motivation Theories Reinforcement Theory Major Motivation Theories Major Motivation Theories

  10. Motivation: Content Theories • Content Motivation Theories • Focus on identifying and understanding employees’ needs. • Hierarchy of needs theory • ERG theory • Two-factor theory • Acquired needs theory

  11. Maslow’s Hierarchy of Needs Theory • Hierarchy of Needs • Only unmet needs motivate. • People’s needs are arranged in order of importance for basic to complex. • Satisfaction of lower level needs precedes satisfaction of higher levels needs. • There are five classifications of needs: • Physiological • Safety • Social • Esteem • Self-actualization

  12. How Managers Motivate with Maslow’s Hierarchy of Needs Theory

  13. Alderfer’s ERG Theory • ERG theory • Proposes that employees are motivated by three needs: • Existence: physiological and safety needs. • Relatedness: social needs. • Growth: esteem and actualization. • Needs can be active on more than one level at the same time. • Starving actor: being hungry and wanting fame and fortune.

  14. Herzberg’s Two-Factor Theory Exhibit 12–3

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