The Human Side of Change

1. The Human Side of Change Susan Kellogg CIO and Associate Dean of Information Technology UNC Chapel Hill Kenan-Flagler Business School

2. Project Management is about: Managing Cost Managing Risk Managing Scope Managing Expectations Managing People

3. The success of yourproject depends on People

4. Today’s Discussion The One Fundamental You Should Never Begin a Project Without 2. Three Areas You Must Address to Be Successful Context Conditioning Commitment 3. Suggestions for Continued Learning 4. Questions

5. The One Fundamental You Should Never Begin a Project Without trust

6. Words of Wisdom from Stephen Covey “Think about it this way: When trust is low…it places a hidden "tax" on every transaction: every communication, every interaction, every strategy, every decision is taxed, bringing speed down and sending costs up.”* * FromThe Speed of Trust by Stephen MR Covey

7. Trust Trust is a compentency you can learn Trust must be earned; rarely does one start from a position of trust It is hard work to be trusted… But well worth the effort.

8. How does one earn trust? How much time do you have? Some places to start: • Transparency • Straight Talk • Confront Reality • Be Accountable

9. Everything Everything Else TRUST

10. Three Areas You Must Address to Be Successful

11. Context Commitment Conditioning

12. Context Commitment Conditioning

13. Some projects are easy to explain why you are doing them… Others are less obvious like an unproven idea or a product upgrade

14. The value is not always tangible

15. Value Pyramid for Technologies Differentiation……………………………… Most Points Value………………………….. Some Points Commodity…………..……….. No Points

16. Value Pyramid for Technologies Differentiation Value Commodity

17. Differentiation……………… Value………………….. Commodity…………..

18. This is ONE Way to Give Context to Projects …that makes sense to the business owners, the project manager and the technologists.

19. But you have to determine the right way to give context…and if you don’t get it right the first time keep trying!

20. Context Commitment Conditioning

21. Gaining Commitment is a process of inclusion that allows for a diversity of ideas

23. trust

24. Extroverts Introverts • Brainstorming in meetings is fun! • Will take you through their entire thought process whether you like it or not. • Brainstorming in meetings is a lot of noise. • Will only speak until they have a complete, well thought-out idea.

25. Susan’s Rules for Engagement • Everyone’s opinion matters • Being on the team is a choice • Ask for the commitment: • “Do you want to work on this project? • “Can we do this?” • “Are you with me?”

26. Extroverts and Introverts Are Equally Valuable Understand your personal preferences • If you are the team lead and you are an extrovert, let people know you are just thinking out loud Understand the types you have on a team • Ask, just ask, if you don’t know Understand that Introverts need to prepare for a meeting • Send the meeting materials and the agenda, complete with questions that will be discussed, the day before Understand an extrovert (just one!) can derail an entire meeting by not allowing others to speak • You must a) control the meeting and b) make space for the introverts to voice their concerns or ideas

28. Context Commitment Conditioning

29. Caution: Monkeys and Hams

30. Have you ever had someone say Trust Me? Really? And thought to yourself,

37. Society has a tendency to perpetuate myths… A couple was preparing the holiday ham when one of them said, “why do we always cut the ends of the ham off? “I don’t know,” replied the other. “I guess I always did it because my mom always made her hams that way.” “Let’s call mom and ask.” Mom replies, “I cut off the ends off the ham because my mother always cut off the ends of the ham.” Needing to resolve the mystery, they decided to call Grandma. “Grandma, why did you cut off the ends of the ham?” Grandma replied, “I cut off the ends of the ham because my roasting pan was too small.”*

38. “I cut off the ends of the ham because my roasting pan was too small.”

39. It is critical you understand if there are “monkeys” or “hams” hanging around your project.

40. How do you banish monkeys and hams? Not by saying, “trust me” • Remember you must build trust…. • Transparency Straight Talk • Confront Reality Be Accountable

41. Today’s Discussion The One Fundamental You Should Never Begin a Project Without 2. Three Areas You Must Address to Be Successful Context Conditioning Commitment 3. Suggestions for Continued Learning 4. Time for Questions

42. People are complex. You will never know everything you need to know.... But you can try, you have to try.

43. In order to motivate others, you must understand what motivates you. -Susan Kellogg

44. My Favorite Places to Learn

45. YouTube and Other Video Sources • TedX • Motivational Speakers

46. “Auto University” • Books on tape, everyday Read, Read, and Read. • “Fifty-eight percent of all people in our society, when they finish their formal education, never read another meaningful book. That's unbelievably tragic and limiting. On the other side of the scale, those who make "Who's Who in America" read an average of 20 meaningful books in a year. “ – ZigZiglar

47. Some Places to Start… Stephen Covey – Author of The Seven Habits of Highly Effective People John Maxwell – Prolific Author Including Developing the Leader Within You Tom Rath – Author of Strengths Finder Jim Collins – Author of Good to Great Sheryl Sandberg – COO of Facebook and Author of Lean In