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Battery Backup Workshop Issues

This article discusses the issues related to battery backup in workshops, with a focus on the eMTA battery specifications and customer education. It also explores additional power backup options and other power technologies for customer premises.

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Battery Backup Workshop Issues

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  1. Battery Backup Workshop Issues • Joseph Mardesich • Senior Director- Engineering • Comcast California Region • February 2, 2009

  2. Comcast California • Comcast Services: • Video, Voice & Data • Comcast Business Services • Investment In California: • Comcast invested $663m to improve California’s Infrastructure • Employing more than 7,300 employees • Comcast opened a new customer support and operations campus in Livermore

  3. Comcast’s eMTA Overview

  4. Battery Specifications • eMTA installed with a Lithium Ion Battery • Manufacture’s Specifications: • 6-8 Hours of Stand By Time • 4-6 Hours of Talk Time • Times may vary based upon customer interactions • Comcast Replaces the Battery free of charge to the Customer • Depleted Battery take 10 hours to Fully Recharge • Battery Status Alerts/Indicators: • Monitors the status of the battery

  5. Customer Premise Continuity • Customer Education • Keep eMTA Plugged into a Dedicated Electrical Outlet • Do Not Leave Battery out of eMTA • Comcast will Make a Second Battery Available if Requested

  6. Additional Power Backup Options • Uninterrupted Power System (UPS) • Approximately $200 for Retail Outlets • Limited time • Gas Generator • Continuous Power Backup if refilled

  7. E911/ENS Continuity During Outage • Generator at headend-switching facilities • Batteries installed at network power supplies with mobile backup generators • eMTA Batteries at the customer premises

  8. Other Power Technologies for Customer Premise • Solar Panels • Consult with Energy Companies

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