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Workshop on Accounting Issues

Workshop on Accounting Issues. STANDARDS OF DELIVERY OF SERVICES IN ENTITLEMENT FUNCTIONS. PARAMETERS. Measure actual service delivery. Commitment to citizens charter . Online initiatives Transparency Helpline. Measure actual service.

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Workshop on Accounting Issues

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  1. Workshop on Accounting Issues STANDARDS OF DELIVERY OF SERVICES IN ENTITLEMENT FUNCTIONS

  2. PARAMETERS • Measure actual service delivery. • Commitment to citizens charter. • Online initiatives • Transparency • Helpline.

  3. Measure actual service • Periodical reports viz. monthly and quarterly reports already prepared by all offices. • Daily monitoring through interim reports. • GPF/Pension • Online Monitoring • Capture of receipt at entry point. • Link with exit point viz. despatch • Clearance of case only on despatch • MIS Reports to measure extent of pendency on current date

  4. On-line Initiatives • “Clearance” of case through on-line despatch • Dynamic data updated regularly on website • GPF/Pension • Bulk messages through SMS • Interactive SMS facility • Expeditious disposal of complaints received through Email/IVRS

  5. Transparency • Inform pensioner/subscriber about receipt of case through SMS • Display of status of case on website while preserving confidentiality of pensioner/subscriber information • Information of status through IVRS • Direct interaction with pensioners/subscribers through Enquiry Cell • Preparation, updation and back-up

  6. DELIVERY OF SERVICES • The field offices can be grouped with respect to efficiency in delivery of services: • 1. Advanced • 2. Moderate • 3. Low

  7. Adequate Hardware and Software • The “Advanced” offices will continue to be in that position only if their Hardware and Software requirements are taken care of. • Similarly the “Moderate” offices can be upgraded to “Advanced” only if • In house resources • Infrastructure requirements • “Low” Offices have to necessarily move up • Identifying in house resources • Infrastructure requirements

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