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“The Bay Bridge is in the Water!”

Learn how to navigate and manage crises in the digital age effectively to protect your reputation and brand. Understand the importance of transparency, speed, and proactive communication in crisis situations.

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“The Bay Bridge is in the Water!”

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  1. “The Bay Bridge is in the Water!” Kevin Brett April 23, 2013

  2. October 17, 1989 • 5:04 pm – Al Michaels Goes Off the Air • 5:04 pm – State Capitol Shakes Violently • 5:04 pm – Asked to Make It Stop • 5:07 pm – “The Bay Bridge is in the Water” • 5:07 pm – “San Francisco is on Fire” • 5:07 pm – “The 880 Came Down” • 5:07 pm – “The Governor is in Germany”

  3. Not Exactly in the Water

  4. Loma Prieta Aftermath • 63 killed, including 41 when the 880 collapsed • 3,700 injured • $6 billion in property damage • Portion of Bay Bridge failed • Castro District of SF was on fire • Reminder: We Live on the Ring of Fire

  5. NIKE’s “Boston Massacre”

  6. Tony Hayward of BP • “I'm sorry. We're sorry for the massive disruption it's caused their lives. There's no one who wants this over more than I do. I'd like my life back.”

  7. Someone’s Client?

  8. Tone Deaf CEOs?

  9. Full Employment for Reporters? • The Bubble Burst • ENRON • Martha Stewart • Wal-Mart Bribery Case • $6,000 Shower Curtain • $2 million Toga Party • Sarbanes-Oxley • SEC REG FD (Fair Disclosure) • Jon Stewart/Jim Cramer Interview

  10. Spirit Airlines to Dying Flyer: You’re Not Getting a $197 Refund • “Still, at the end of the day, companies have actual real people as employees. And if you're the type of person who thinks most people are decent, you might assume those employees want the place they work to be interested in doing the right thing – even if it means sacrificing a little profit now and then.” – Yahoo Finance, May 4, 2012

  11. $100 to FB Message Mark

  12. Brand Train Wrecks

  13. Closer to Home

  14. Instant Social Media Classic

  15. During the Crisis • Avoid Panic • Develop Under Fire Instinct • Remember: Media Are Not Your Friends • Be Cooperative, But Check Your Facts First • Who? What? When? Where? Why? How? • Never Be Afraid to Say, “I don’t know” • Up-to-Date Contact List

  16. Wisdom, Even from Corvallis “I tell our players all the time, ‘As soon as you start going down the wrong track and you start doing something wrong, the clock starts ticking until the day you are caught, because it’s going to happen’…In our world today, you think it’s not going to be found out eventually?” -- Oregon State Football Coach Mike Riley

  17. Two Images of Michael Phelps

  18. “Really Checking Her Out” Facebook Page: Fired Secret Service Agent

  19. Reputations/Brands Destroyed in Minutes • Digital is Discoverable; Digital is Permanent • Bad News Almost Always Finds It Way into Public Domain • Spreads Faster than Ever • Your Reputation and Brand is in Play 24/7/365 • Blogs, Twitter, Facebook, LinkedIn, Google+, YouTube, Flickr, Pinterest… • A few key strokes from anywhere in the world at any time…

  20. Boston Marathon Bombing

  21. Reputation/Brand Checklist • BMW? • Starbucks? • Apple? • BP? • Al Michaels? • Monte Te’o? • Lance Armstrong? • Charlie Sheen? • Lindsay Lohan?

  22. Not A Matter of “If,” A Matter of “When” • Tell the Truth • Tell it All • Tell it Fast • Move On

  23. Manage or Be Managed • Accept Inevitability of Disclosure • Set the Timing for Your Disclosure • Control the Method of Disclosure • Stakeholders hear from you first, not your competitors • Avoid being thrown on the Defensive • If required, file an 8K news release

  24. The Benefit of the Doubt • Corporate Social Responsibility • Maintain Fiduciary; Practice CSR – Not Mutually Exclusive • Be an Active, Positive Force in Your Community • Build and Maintain Relationships (i.e., employees, government officials, media, civic leaders, chambers, service clubs…)

  25. Crisis Management in a Digital World • Stay Calm, Don’t Panic • “Be Quick, But Don’t Hurry” – John Wooden • Who, What, When, Where, Why, How • Tell the Truth, Tell it All, Tell it Fast, Move On • Once Your Reputation and Brand are Gone; You Will Never Get Them Back • Your Reputation and Brand are in Play 24/7/365 • Earn the Benefit of the Doubt

  26. Write Your Own 8K News Release • Micron Chairman and Chief Executive Officer Steven R. Appleton, 52, Dies in Private Plane Crash • Friday, Feb. 3, 2012; Appleton dies in a crash of the small plane he was piloting at Boise, Idaho airport • Micron Technology Board of Directors (NASDAQ: MU) suspends trading on Friday, Feb. 3. Appoints Mark Durcan as new CEO on Sat. Feb 4. Resumes trading at noon EST Monday, Feb. 6. • Micron Technology, Inc., engages in the manufacture and marketing of semiconductor devices worldwide. Its products for data storage and retrieval include dynamic random access memory (DRAM) products.

  27. Write Your Own 8K News Release • Thursday May 29, 1996: Jerry R. Junkins, 58, dies from a heart attack on a sales trip to Stuttgart, Germany • Junkins was thechairman, president and chief executive officer of Texas Instruments (NYSE: TXN). • Upon hearing the news, the TI Board of Directors selected vice chairman Pat Weber as the interim CEO. • Trading in Texas Instruments common stock has been suspended until noon EDT today • Texas Instruments Inc. (TI) designs and makes semiconductors, which it sells to electronics designers and manufacturers globally.

  28. Emulex Hoax • Phony 8K News Release (CEO resigns, Quarterly Earnings Restatement, SEC probe) • ELX declines from $103.94 to $43.00 (62 percent) in 16 minutes; $2.2 billion in lost market capitalization • Company halts trading; Issues news release; stock finishes at $105.75 • College student Mark Jakob sentenced to 44 months in prison; $103,000 in penalties • Media changes procedures to verify accuracy of news releases, particularly financial wire services

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