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Cat Herding in the Green Mountains:

Cat Herding in the Green Mountains:. An Enterprise Information System for the Vermont State Colleges. Linda Hilton, Chief Information Officer Eric Sakai, Director of Learning Technologies. Organizational context. Five colleges, 12,000 students Community College of Vermont

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Cat Herding in the Green Mountains:

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  1. Cat Herding in the Green Mountains: An Enterprise Information System for the Vermont State Colleges Linda Hilton, Chief Information Officer Eric Sakai, Director of Learning Technologies

  2. Organizational context Five colleges, 12,000 students • Community College of Vermont • Castleton State College • Johnson State College • Lyndon State College • Vermont Technical College

  3. Challenges • Aging SIS • Paperbound, labor-intensive processes • Poor customer service • Little system collaboration

  4. Core Process Review • Analyze business operations, map processes • Combine process redesign and SIS implementation • RFP, fall ’99

  5. SASI:Student and Administrative Services Initiative • New chancellor and presidents led implementation • Mandates: single data base, uniform business rules, no customization! • Web-based services model • Six inter-institutional implementation teams & central meeting place • Training from vendor, internal project manager • Debate, decisions about common policies/procedures • SASI as lever for broader organizational change

  6. Course catalog consolidation • Necessary for single data base system • Serves student needs • Results: • Streamlined curriculum, fostered collaboration • Elimination of transfer credit within VSC • Increased study options for students (e.g., online) • Increased inter-institutional enrollments

  7. Blackboard integration • Single LMS (Basic) deployment, spring 2000 • Data integration piloted, fall 2003 • Blackboard Enterprise operational, spring 2004 • Web services consolidated in VSC Portal, spring 2004 • Content System implementation, fall 2006

  8. System enhancements • SIS live for fall 2002 • AIS teams established, fall 2003 • VSC Portal operational, spring 2004 • Online application system, fall 2005 • Data warehouse spring, 2006 • Scheduling system development, spring 2006

  9. SIS implementation as lever for organizational change Methodology for system collaboration Applicants in Portal Alums in Portal Help Desk – single point of contact for users Library catalog & online databases Conference & events tools Identity management Security Disaster Recovery E-mail Outcomes & lessons learned

  10. Outcomes & lessons learned • Interplay of business process redesign and system implementation • Challenge of training and documentation on the fly • Data integrity problems • Lack of IT and back-up staffing • Executive buy-in crucial

  11. Questions?

  12. Contact us Linda Hilton Chief Information Officer Vermont State Colleges Linda.hilton@vsc.edu Eric Sakai Director of Learning Technologies Community College of Vermont Eric.sakai@ccv.edu

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