Prairie Lakes Healthcare System Retreat

1. Prairie Lakes Healthcare System Retreat Coaching Skills for Leaders Workshop September 7, 2011 Anne Power, Ed.D.

2. LEARNING OUTCOMES • Learn new skills for approaching leadership issue • Learn how to engage in difficult conversations. • Use tools related to skills, specifically the tool, Coaching With A Full Deck™. • Learn when and when not to use coaching skills. • Learn how leadership style impacts results, and how to get the desired results.

3. Think of a time . . . • Who • What • Outcome • Who • What • Outcome When you were coached well . . . When you were coached poorly . . .

4. What is the difference? • Consultant • Friend • Manager • Teacher • Therapist • Mentor • Coach

5. What Coaches do Support Challenge Illuminate—“Lighting the Spark”

6. How coaches lead from behind . . . • Client (staff) does the “heavy lifting” • Client takes the lead • Coach asks questions • Coach doesn’t rush in to “solve” the problem • Pace determined by client • Coach shares his/her story judiciously • Coach wears multiple hats: consultant, expert, mentor (know when to give advice & when to resist)

7. Core Coaching Competencies

8. What’s going on? • What is going on? • What have you tried so far?  • What is behind this? • What is the impact on you and others? • What other results is this situation producing? • How have you handled similar situations? • What are the opportunities? • What else do you need to know? • How have you contributed to this situation? • Does the situation need to change, or do you need to change? • Who are your allies? • What outcome do you want? • (Coaching with a Full Deck ™, Anne Power, EdD)

9. How do you feel? • How do you feel about your situation? • If you reached your goal how would you feel? • What does your heart tell you? • What do you feel is holding you back? • What makes sense at this point? • What does your intuition tell you? • What internal pressure do you feel? • What’s the right thing to do? • If you were an unbiased observer what would you see? • How ready are you to change at this time? • On a scale of 1-10 how badly do you want this change? • On a scale of 1-10 how willing are you to do the work? • (Coaching with a Full Deck ™, Anne Power, EdD)

10. Planning for Change • What is your goal? • How will you know when you have reached your goal? • What will allow you to sustain the goal? • What are the gains and risks for you? For others? • What do you have to give up to get what you want? • What actions will get you to where you want to go? • Which options are best for this situation? • What strengths can you leverage? • What obstacles lie in your way? • How would you rate this goal’s appeal to you? To others? • On a scale of one to ten, how realistic is this route? • What difficulties are you experiencing in committing to this goal? • What do you want this situation to look like a year from now? (Coaching with a Full Deck ™, Anne Power, EdD)

11. Making it happen • What is your game plan? • How will you move into action? • What have you tried thus far?  What have you learned? • What are the steps for reaching your goal? • What is the timeframe for each step? • What can you do right away? • Which actions are most critical? • What quick wins would enlist support? • On a scale of 1-10 how committed are you to taking action? • What do you have to do to stay committed? • What resources can help? • What support do you need to make this happen? (Coaching with a Full Deck ™, Anne Power, EdD)

12. Practice Session Questioning & Listening

13. Coaching Skills Practice 1 • Choose a partner – someone you don’t know well • 2 Roles: Coach & Client • 2 Rounds • As the coach you ask questions – no advice/no mentoring • As the client use the 2nd scenario as your coaching challenge • Use Coaching with a Full Deck to assist you • Timing: 40 minutes (20 per round)

14. Coaching Mindset Learner or Judger?

15. Self Talk: Words, Stories, EmotionsSource: Marilee C. Goldberg, The Art of the Question (1998, pp. 161-178) • Solution seeking • Possibilities • Open • Proactive • Explore • Acceptance • Discover • Inquiry • Intentional change • Win-win • Problem focused • Rational • Inflexible • Blame • Judgment • Defend • Know it already • Afraid of change • Win-Lose Learner Self Judger self

16. Mindset: Are You a Judger or Learner? • Judgmental (of self & others) • Reactive/automatic • Blame • Either/or thinking • Defends assumptions • Focus on statements/opinions • Possibilities seen as limited • Accepting (of self & others) • Responsive and thoughtful • Both/and thinking • Questions assumptions • Question focused • Possibilities seen as unlimited • Mood: Curiosity Judger Mindset Learner Mindset Source: Michael Marquardt (2005, p. 80).

17. Relationships • Win-lose • Sense of being separate • Fear of differences • Debate • Listens for (right/wrong, agree/ disagree) • Feedback perceived as rejection • Win-win • Sense of being connected • Values differences • Dialogues • Listens for (facts, feelings, meaning, commonalities) • Feedback perceived as worthwhile Judger Relationships Learner Relationships

18. Learner/Judger Mindset Orientation of our internal world influences our… • Thinking • Feeling • Behavior • Relating • Outcomes Source: Marilee C. Goldberg, The Art of the Question (1998, pp. 161-178)

19. Leader Profiles • Describe/Develop 1-2 profiles of “judger” leaders • Describe/Develop 1-2 profiles of “learner” leaders

20. Practice Session Self Awareness & Coaching Presence

21. Coaching Skills Practice 2 • Choose a different partner – someone you don’t know well • 2 Roles: Coach & Client • 2 Rounds • As the coach you ask questions – no advice/no mentoring • As the client use the 2nd scenario as your coaching challenge • Use Coaching with a Full Deck to assist you • Timing: 40 minutes (20 per round)

22. Wrap • Insight about coaching • Commitment – what you intend to do because of your coaching