1 / 22

E xpand BPO

Your Tier II Partner A RIPCORD CONSULTING GUILD INITIATIVE. E xpand BPO. INDIA. BPO SCENARIO IN INDIA. India is synonymous with the word BPO “We came to India for costs, stayed for the quality, and now investing for innovation”

keiji
Download Presentation

E xpand BPO

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Your Tier II Partner A RIPCORD CONSULTING GUILD INITIATIVE ExpandBPO RIPCORD CONSULTING GUILD INDIA

  2. BPO SCENARIO IN INDIA • India is synonymous with the word BPO • “We came to India for costs, stayed for the quality, and now investing for innovation” - Dan Scheinman of Cisco System

  3. INDIA BPO GROWTH 2006-07 • Grown 30% to $ 10.9 billion (PYR $ 8.4 billion) • The Top 2O alone employs 216,967 (30% of total) - add 57,784 during the year

  4. PROBLEM • Huge supply side constraint in the metros • Metros overpopulated by BPOs • Talent pool migration reaching critical levels • Business moving to other countries

  5. SOLUTION Expand BPO to Tier II

  6. AGENDA • Overview • Addressing the Issues • Competition • Business and Operating Models • Market Analysis and Segments • Company Overview and Management Team • Target Customers and Segments • Strategy & Implementation • Operational Plan and Six-Sigma Ramp Up

  7. OVERVIEW ExpandBPO will • Design & deliver the Tier II strategy for major BPOs • Source, hire, train & manage talent in the non-metros • Deliver same quality at much reduced cost

  8. ADDRESSING THE ISSUES • Small labor pool scaling up issues - Even two major BPO units in a single Tier II city is difficult • ExpandBPO to set up 50-100 seat units in multiple locations

  9. ADDRESSING THE ISSUES • Lower skill levels higher training cost & lead time • ExpandBPO to tie up with local educational institutes and engagingly develop the skill pool

  10. ADDRESSING THE ISSUES • Lack of exposure to foreign culture • ExpandBPO to form a co-ordination arm between the client and the end-customer

  11. COMPETITION • Very few serious attempts to deliver the Tier II strategy • Most Tier II city operators do low end sub-contracting • Major BPO players themselves the only competition

  12. MARKET ANALYSIS • 90% of BPO jobs in seven A-city locations • BPO revenue 5X to $ 50 billion by 2012 if Tier II strategy is implemented - Nasscom • BPO jobs in Tier II cities need to go up to 3 million by 2018 – Nasscom

  13. BUSINESS MODEL ExpandBPO will offer services in 4-models: • Build Own* Operate • Build Own Operate Transfer • Build Operate Transfer • Operate *Own would mean 26% to 100% ownership by the client

  14. BUSINESS MODEL • Cost plus margin – details will be shared with the client • 15-30% savings depending on the nature, scale & duration of the project

  15. OPERATING MODEL Operations will comprise five distinct functions*: • Infrastructure – Civil & IT • Manpower – Sourcing & Training • Process Study and Design • Delivery • Account Management *Each function to be headed by a domain expert

  16. STRATEGIC ALLIANCE ExpandBPO will • Build Strategic alliances with educational institutes leveraging its long standing relations • Leverage its relations with Nasscom and CII to build on educational initiatives in non-metros

  17. COMPANY OVERVIEW • ExpandBPO aims at providing large scale quality employment to the youth outside metros to deliver world class services to BPO majors in India • The management team in place - The core team to commission 100X5 seat units in6-months time identified

  18. TARGET CUSTOMERS Non-Voice BPO Majors in India

  19. SEGMENTS ExpandBPO will target non-voice practices that are conducive to distributed processing: • Health Care • Publishing • Logistics • Banking • Accounting • Financial Services and Insurance • Pharmaceuticals • Education • Legal • Media & Entertainment • Telecom

  20. STRATEGY & IMPLEMENTATION • Extension of the client – ExpandBPO to operate as a SBU • Collaborate to establish & operate 100 seat units in Tier II cities • Scale up or next client only after the first 100 seat unit is commissioned • Work for maximum 10 client companies

  21. OPERTIONAL PLAN • 50-100 seats pilot project • Face on 500 seats • 50% CAGR first 3 years - 30% CAGR thereafter • Cost @ 15% - operational efficiency to neutralize 5%

  22. SIX-SIGMA RAMP UP • ‘5-W 1-H’ process deployment* • Setup physical infrastructure • Setup operations team and training • Pilot run and freeze operating specs • Controlled Production – 3 months • Regular Production *The joint process deployment exercise will be led by ExpandBPO’s Business Practice Head

More Related