1 / 3

Client management

Client management. Name of the Speaker: Dr. Rajeev Boudhankar Designation: Vice President, Kohinoor Hospital, Mumbai Topic: CLIENT MANAGEMENT Subtopics: Transition of healthcare concepts Retail strategy in healthcare market

keisha
Download Presentation

Client management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Client management • Name of the Speaker: Dr. Rajeev Boudhankar • Designation: Vice President, Kohinoor Hospital, Mumbai • Topic: CLIENT MANAGEMENT • Subtopics: Transition of healthcare concepts Retail strategy in healthcare market External & internal customers Kohinoor process system (KPS) E-Client management

  2. Summary • Client management is all about managing customer emotions. • He explained various innovative ways by which his hospital is managing internal and external clients • New marketing concepts – fridge magnets carrying all emergency numbers • He talked about the techniques to engage the customers with the organisation for a life time. E.g. wow deliveries, a concept where they celebrate the delivery of a baby with the family.

  3. Summary cont… • Name of the speaker: Dr. SantoshKakade • Designation: A & E Consultant, Aditya Birla Hospital • Topic: Client management • He appreciated and summarized the session.

More Related