#Uptake_ICT2life-cycle

1. This project is funded with support from the European Union #Uptake_ICT2life-cycle Digital literacy and inclusion to learners with disadvantaged background Dr. Cristina Costa Case studies This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

2. #Uptake_ICT2life-cycleDigital literacy and inclusion to learners with disadvantaged background Digitalliteracies for older people Case study European UPTAKE ICT project

3. #Uptake_ICT2life-cycleDigital literacy and inclusion to learners with disadvantaged background Digital literaciesReconsidering the technologies of intellectual inquiry (Costa and Harris, Forthcoming)

4. #Uptake_ICT2life-cycleDigital literacy and inclusion to learners with disadvantaged background Conceptualisation • Digital Technologies (the web in particular) is affecting not only the way individuals live, but also work and learn(JISC, 2013) • Digital Culture is cemented by low barriers to engagement and a strong support for the sharing of knowledge creations (Jenkins et al, 2009); artefacts representing individuals’ experiences, views and learning. • Digital practices are strongly associated with forms of knowledge working, including the practices of congregating online with and in relevant knowledge networks as instances of collective meaning-making. The adoption of such approaches to learning become literacies essential to cope in a world where knowledge is widely available, but accessibility to it is determined and dependent on individuals’ ability to interact with it (Costa and Harris, forthcoming) • Digital Capital: Digital capital emphasises not only access to the digital infrastructure (tools), but also highlights the importance of skills and literacies required to navigating the online world Roberts and Towsend (2016). • Learning design relying both on technological innovation and lifelong and life-wide learning approaches (Jackson, 2011)

5. #Uptake_ICT2life-cycleDigital literacy and inclusion to learners with disadvantaged background Context Older adults interested in learning more about the digital

6. #Uptake_ICT2life-cycleDigital literacy and inclusion to learners with disadvantaged background Training Sessions 5 face-to-face training sessions (more in 2017) in Glasgow 4 older adult trainiers

7. #Uptake_ICT2life-cycleDigital literacy and inclusion to learners with disadvantaged background Sessions • Web Page Design for Beginners • Getting Started with Facebook (Social Networking) • Cloud Computing for Beginners

8. #Uptake_ICT2life-cycleDigital literacy and inclusion to learners with disadvantaged background Focus group 1 (October 2016) • Motivations and expectations • To learn the basic skills and feel more comfortable on the web • To become more confident with new digital developments • To avoid having to constantly ask younger family and friends for help • To keep up with the younger generation • To be able to keep in touch and view family and friend’s photographs on Facebook • To help to be able to improve a society website as part of a volunteer role

9. #Uptake_ICT2life-cycleDigital literacy and inclusion to learners with disadvantaged background Focus group 1 (October 2016) • Motivations and expectations • To be self sufficient • Before retirement, when you are working in a busy environment with a lot of colleagues there are a lot of people around you to ask for help. However when you retire there is often no-one to ask so you need to learn to be able to access IT and social media by yourself • Often in working life you have staff who support you and present you with information, however when you retire you need to become more self-sufficient and be able to do things independently

10. #Uptake_ICT2life-cycleDigital literacy and inclusion to learners with disadvantaged background Focus group 1 (October 2016) Participants also raised concerns about anxiety around the developments in social media and the intrusiveness of it. They often found a lot of the language used very daunting and hoped that by attending the sessions they would feel more at ease with the web in the future.

11. #Uptake_ICT2life-cycleDigital literacy and inclusion to learners with disadvantaged background Focus group 1 (October 2016) Application of skills Participants felt • they had a better grasp of how to ‚be‘ on the web • Vulnerable about security, losing information (back up) • They need more personalised support

12. #Uptake_ICT2life-cycleDigital literacy and inclusion to learners with disadvantaged background Focus group 1 (October 2016) Application of skills Participants most used applications/services • Facebook • Online shopping – Amazon particularly • Travel bookings • Cinema bookings • Online banking – particularly for ease of access, flexibility Anxiety about online security

13. #Uptake_ICT2life-cycleDigital literacy and inclusion to learners with disadvantaged background Focus group 1 (October 2016) Ideas for future classes • Computer maintenance – how to update your memory capacity, how to manage your storage, how to clean out files using anti-virus software etc. • Online security – who owns your information? How to deal with email scams, financial fraud etc. • Using mobile applications • Using new shopping applications • Other social media tools – Twitter, Instagram and FaceTime. • Understanding what these applications can do, the terminology used and how to restrict who can access your information