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Instructions

Instructions. There are several slides in this assignment Slide 2 is a template describing the drill-down activity Slide 3 presents an example of the approach for one pathway through the process for the Y variable of sales

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Instructions

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  1. Instructions There are several slides in this assignment • Slide 2 is a template describing the drill-down activity • Slide 3 presents an example of the approach for one pathway through the process for the Y variable of sales • Slide 4 is a reproduction of slide 2 for you to use for the homework assignment • Slide 5 presents a process that you can use for the homework if you don’t have a process of your own Be sure to view the notes section of the following slides

  2. Y → CTQ Tree Hows Whats Root Causes Strategies Priorities CTQs Activities X Project Driver X Strategy X Project Metric Driver X Driver Just do X Y Strategy Metric X Plan X Metric Strategy X Project X To change a Y, we must change the appropriate Xs

  3. Example Whats Hows Extensive Script content Incentives Brief Contacts Strict Methodology Hiring Cross-Sell Ad lib Products Offered $ per sale Sales Process Pricing CBT Time Trainers OJT Products Close Rate None Apprenticeships Y or N To increase sales, we must change script, methods, …

  4. Y → CTQ Tree Hows Whats Root Causes Strategies Priorities CTQs Activities X Project Driver X Strategy X Project Metric Driver X Driver Just do X Y Strategy Metric X Plan X Metric Strategy X Project X To change a Y, we must change the appropriate Xs

  5. Corn Crisps 12 servings ¾ cup yellow stone-ground cornmeal 1 cup boiling water ½ teaspoon salt 3 tablespoons melted butter Preheat the oven to 400ºF. Stir the cornmeal and boiling water together in a large glass measuring cup. Add the salt and melted butter. Mix well and pour onto a cookie sheet. Using a spatula, spread the batter out as thin as you possibly can -- the thinner the crisper. Bake the cornmeal for half an hour or until crisp and golden brown. Cut into 12 roughly equal triangular pieces. Serve hot with salsa. VOC • I love the fresh smell of corn crisps right out of the oven. • I can’t wait to taste them, they melt in your mouth! • I like the crunch when they’re thin and crispy. • I like them best when they’re real fresh. The Corn Crisp Process

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