Organizational Design & Development Foundational Models & Culture

1. Organizational Design & DevelopmentFoundational Models&Culture February 8, 2011 MGMT-4000 Linda Miklas, Christina Finegold Harvard University

2. Creating the Environment Accountability for the right results Trust earned one person at a time Opportunity for Growth & Impact Center for Workplace Development

3. Three Types of Trust • Competence – “Trust of Capability” • Contractual – “Trust of Character” • Communication – “Trust of Disclosure” Center for Workplace Development

4. Iceberg Model What How

5. Iceberg Model Skills Knowledge HayGroup= Achievement PowerAffiliation Butler = PassionConnection Achievement Power A Powerful New Model = Acquire Bond Comprehend Defend Inner Work Life = Creativity Productivity Commitment Collegiality

6. Clarity - Communication - Rigor Decision-Making Modeling Achieving Results Developing Talent

7. Understanding Design Are business units: • Structured around a clear and demonstrable value proposition? • Responsible, with authority, for developing and executing key components of strategy? • Authorized to make decisions affecting strategy? • In control of resources required to execute strategy? • Accountable for revenue, funding, profitability? Source: 2009 Corporate Executive Board, Corporate Leadership Council’s “Frameworks for Organizational Design”

8. Structural Imperatives Source: Reframing Organizations: Artistry, Choice, and Leadership. Bolman, Lee G. and Deal, Terrence E., 2008, Jossey-Bass.

9. Organization Design Characteristics(Boston Consulting Group) Source: 2009 Corporate Executive Board, Corporate Leadership Council’s “Frameworks for Organizational Design”

10. Galbraith’s Star Model Strategy Structure People Rewards Processes Source: 2009 Corporate Executive Board, Corporate Leadership Council’s “Frameworks for Organizational Design”

11. Five Basic Structure Options Source: 2009 Corporate Executive Board, Corporate Leadership Council’s “Frameworks for Organizational Design”

12. Strategies for Five Structure Options Source: 2009 Corporate Executive Board, Corporate Leadership Council’s “Frameworks for Organizational Design”

13. References • 2009 Corporate Executive Board, Corporate Leadership Council’s “Frameworks for Organizational Design”; CLC6422289. • A Survivor’s Guide to Organization Redesign, Boston Consulting Group, 2003. www.hcg.com/impact_expertise/publications/files/Survivors_Guide_Organization_Redesign_Jan2003.pdf • The Balanced Scorecard. Kaplan, Robert S. and Norton, David P., 1996. • Designing Your Organization: Using the STAR Model to Solve Five Critical Design Challenges. Kates, Amy and Galbraith, Jay. • Do You Have a Well-Designed Organization? (Goold and Campbell’s Fit and Good Design Tests), Harvard Business Review, 2002. • Organizing for Agility: Creating Natural Business Units, Booz Allen Hamilton, 1999. www.boozallen.com/publications/article/658369. • Reframing Organizations: Artistry, Choice, and Leadership. Bolman, Lee G. and Deal, Terrence E., 2008, Jossey-Bass. • Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization. Reina, Dennis S. and Michelle G., 2006, Berrett-Koehler Publishers.