Topic Group VI Vehicle Registration procedures/vehicle registration to the Internet

1. Topic Group VI Vehicle Registration procedures/vehicle registration to the Internet Bodo Bronnmann Germany Simo Karppinen Finland Sulev Vill Estonia Egidijus Ostasius Lithuania Erik Aaling, Norway Lukasz Mucha Poland Eva Jacino Sweden Lars Carlsson (chairman) Sweden

2. Vehicle Registration and The Supply of Online Public Services - A study of the current state of the art in EReg member states (Topic Group VI) June 2009

3. A shift of paradigm in public administration • The potential is enormous • Large investment costs • The investment paradox • Security and identification • Legislation and integrity • Internet broadband penetration • Limited possibilities to influence behaviour

4. A questionnaire was sent out to all member states • Answers from 21 out of 25 • Response rate 84% • 50 e-services were reported

5. The questionnaire was divided in three parts • Classification of the services • Functionality • Usage

6. Number of online public services, country wise (%)

7. Who is the target group? (%)

8. In what area? (%)

9. Licensing is divided as follows (%)

10. Tax/fee is divided as follows (%)

11. Sophisticationstages • One way interaction - Offers the possibility of download a form to be used non-electronically. • Two-way interaction - Offers the possibility of an electronic intake with an official electronic form for registration. It’s electronic in both directions. • Transaction (full electronic case handling) - The service offers complete handling of the registration via the website. Case handling decision and delivery of a standard procedure can be completely handled via the Web. No ”paperwork.” • Personalisation (proactive, automated) – Based on new models of front and back-offices integration, the reuse of available data, prefills data already contained in governmental databases, warning the user that action could be required etc.

12. Sophistication stage? (%)

13. Method of identifying the user (%)

14. ”Other” contains the following alternative ways to identify the user: • Personal user code + (password in some cases) + pin code(s) provided by a bank • A written agreement with a standard form • User name/password • Dutch DigiD System (http://www.digid.nl/english/ or http://www.epractice.eu/en/cases/digid.) • PIN with token • IP-address + user ID

15. Can users, regardless of physicals disabilities, be able to access the service? (%)

16. Is the service available in more than one language? (%)

17. Does the service involve any payment solutions? (%)

18. Method of payment (%)

19. Is there an additional channel for service delivery? For example a call center, mobile devices, public kiosk, digital interactive TV etc. (%)

20. Frequency of usage (the number of transactions via the Internet in comparison to all handled cases) (%)

21. Has the service been marketed? (%)

22. Existing EU directives that relate or apply to eGoverment services: • The Services Directive • The eSignatures Directive • The Directive on the protection of personal data • The Directive on the re-use of Public Information

23. Important policy initiatives that are of direct interest to eGovernment: • The Action Plan on e-signatures and e-identification to facilitate the provision of cross-border public services in the Single Market, • The Action Plan for the implementation of the legal framework for electronic procurement, • The ISA programme, Action Programme for Reducing Administrative Burdens in the EU,Sectoral Reduction Plans and 2009 Actions, • The European Interoperability Framework version 2, Interoperability Solutions for European Public Administrations, the Framework Programme 7 and the Competitiveness and Innovation Programme under the ICT Policy Support Programme (CIP–ICT- PSP). • The European eGovernment Action Plan 2011-2015

24. Thank you!