1 / 12

DBA – KM – Day 1

DBA – KM – Day 1. JC Spender jcspender@yahoo.com www.jcspender.com. what is KM about ?. Knowledge / Information Age improving communication using IT’s new capabilities valuing the organization’s intellectual (intangible) assets measuring intangible assets managing organizational learning

ken
Download Presentation

DBA – KM – Day 1

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. DBA - KM - Day 1

  2. DBA – KM – Day 1 JC Spender jcspender@yahoo.com www.jcspender.com DBA - KM - Day 1

  3. what is KM about ? • Knowledge / Information Age • improving communication • using IT’s new capabilities • valuing the organization’s intellectual (intangible) assets • measuring intangible assets • managing organizational learning • retaining intangible assets • knowledge  action DBA - KM - Day 1

  4. collecting & storing knowledge • tracking, surveillance, email, networks • expert systems, knowledge engineering & BPR • delegation to work groups • incentives to give up one’s K, division of labor • internal competition, culture change • ledgers, filing cabinets • legacy systems – integrated real-time database • costs, database maintenance – real-time data capture top-down • retaining skilled employees • codifying best practices DBA - KM - Day 1

  5. sharing & measuring • pull, on demand • push • integration into work processes • deskilling - white collar, blue collar • people issues, technological construction of work-place culture • alignment of knowledge and strategic objectives • locate experts and measure their IC • accounting for intangible assets • cost or value ? • relationships, within company, with customers, external resources, alliances • measure firm, culture of information and skills flow – firm response vs workgroup response • business model DBA - KM - Day 1

  6. problems addressed by KM projects • finding and codifying intellectual (K-based) assets • collecting, storing, distributing • sharing • measuring / accounting • investing in K-assets and organizational learning • customer / supplier relationships • K-retention But where are the people ?? DBA - KM - Day 1

  7. types of human knowing language data meaning practice values tacit - beyond language DBA - KM - Day 1

  8. convert practice-knowing ? • Boisot 1998 • codification • abstraction • diffusion • explicit / tacit distinction • Nonaka & Takeuchi 1995 • socialization • externalization • combination • internalization Taylor & Scientific Management DBA - KM - Day 1

  9. DBA - KM - Day 1

  10. KM strategies ? DBA - KM - Day 1

  11. our agenda • use these ideas + others to evaluate KM situations and cases • mutual exchange of KM ideas and expectations • insight into some fundamental management difficulties / paradoxes • insight into the relationship between the tangible resources and the K-assets DBA - KM - Day 1

  12. so what is KM again ? • NOT just ‘information management’ - but what else ? • the ways in which people know - D, M, P • humanist model of organization - vs - logical/mechanical model • getting best value from the organization’s un-priced K assets • developing a K-sharing work environment • measuring, mapping, capturing K-assets • managing K-growth (OL) and retention • understanding and managing organizational change • using K to develop better customer/supplier relationships • K-based sustainable competitive advantage DBA - KM - Day 1

More Related