Cisco Unified Communications Solutions End User Training

1. Cisco Unified Communications Solutions End User Training Facilitated by: PromediaJanuary, 2010

2. Course Overview • The Cisco Unified Communications Training Course will explain how to use the basic features of the West Orange BOE’s IP Communications System. • By the end of this session you will be able to complete the following: • Place, transfer, and pick up a call • Place a conference call • Retrieve, forward, save, and delete voice mail

3. Getting to Know Your Phone

4. Softkeys: first screen Softkeys: when more button is pressed Using the Softkeys Example: Softkeys when handset is lifted • Press the button beneath any softkey to select that function. • Softkeys change depending on the feature in use. • Select the more softkey to see more softkeys.

5. Information Key ? Softkeys Using the Information Key • Press ? • Press any key. • Explanation appears on the screen. • To end, either: • Press ? • Press the Exit softkey

6. Line Buttons Mute Speaker Handset Softkeys Headset Answering an Incoming Call • If the phone is on-hook and you are not on a call • Lift the Handset or • Press the Answer softkey or • Press the Speaker key. • If the phone is on-hook and you are already on a call. • Press the Answer softkey; your current call will be placed on hold and you will be connected to the new call. • If the phone is off-hook and you are not on a call. • Press either the Answer softkey or • Press the Speaker key. • If the phone is off-hook and you are already on a call. • Press the Answer softkey; your current call will be placed on hold and you will be connected to the new call.

7. Softkeys Scroll Answering a Second Call • While on the first call: • If necessary, press the Navigation Pad to highlight the second call • Then, press the Answer softkey. This places the first call on hold. • To resume either call: • Press the Navigation Pad to select the desired call • Then, press the Resume softkey. • To end either call: • Press the Navigation Pad to select the call • Then, press the EndCall softkey. • After ending either call, press the Resume softkey to resume the other call.

8. Line Buttons Speaker Handset Headset Placing a Call There are many ways to place a phone call. You can simply: • Lift the handset • Dial the phone number Other ways include the following: • Predialing • Use the New Call Softkey • Use a directory • Return a missed call • Redial • Use CallBack

9. Dialing the Number Inside Calls: Dial the extension number Outside Calls: Dial “8” + 1 + the number

10. Speaker Handset Softkeys Headset Ending a Call • Depending on how the call was placed (or accepted), do one of the following: • Hang up the handset • Press the Speaker button • Press the Headset button • Press the EndCall softkey

11. Softkeys Scroll Putting a Call on Hold • Press the Hold softkey. • To return to the call, press the Resume softkey. • If you have multiple calls on hold: • Use the Scroll key to select the call to resume • Press the Resume softkey

12. Becoming a Voice mail Subscriber • Press the Messages button or call into the auto attendant, press * and then your extension. When prompted enter your PIN. • Listen carefully to the prompts and respond as prompted: • Record your name • Record a greeting that outside callers will hear when you do not answer your phone • Change your phone password(Later, you can change any of these settings) • The system will tell you when you have finished; you are then a Unity Express subscriber. • If you hang up before finishing, you will be prompted the next time you press Messages.

13. Messages Accessing Voicemail by Phone Red Light: Message Waiting • Press the Messages button. • Enter your password and press #. • Press 1 to hear new messages, or 3, 1 to hear saved messages. • Follow the voice instructions. Note: When you listen to a new voice message it is automatically saved until you delete it .

14. Accessing Voice mail from Another Phone • When Voice mail answers, press * • If prompted, enter your extension number and press #. • Enter your password and press #. • Follow the voice instructions. 1. Press Messages or dial the main number.

15. Softkeys Transferring an Incoming Call • Answer the call. • Press Trnsfer softkey. This places the call on hold. • Dial the number that the call will be transferred to. • When the dialed number rings, either: • Press the Trnsfer softkey again, or • Wait for the party to answer so you can announce the call, and then press the Trnsfer softkey. • If the party refuses the call, or the call does not complete successfully, press the Resume softkey to re-join the original call.

16. Softkeys Making Conference Calls Place a call between 2 other phones and yourself. • Place the first call and wait for it to be answered. • Press the more softkey, then, press the Confrn softkey. This selects a new line and places the first call on hold. • Dial another telephone number. • When the next call is answered, press the Confrn softkeyto add this person to the conference call. You should now be able to speak to both called parties.

17. Conference Call Tips • The conference call ends when only two parties remain on the line. • If the initiator of the conference call hangs up, the other parties might be able to continue the call, depending on how your phone is configured. • Press the Hold soft key to place a conference call on hold. Answering a second call will temporarily remove you from the conference. Press the Resume soft key to return to the conference call. • Press the Speaker button to place a call on speakerphone. • Press the Mute button to continue listening while preventing others on the call from hearing sound from your phone. Press Mute again to restore sound from your phone.

18. Questions?