1 / 13

Case Study 8

Case Study 8. International Management. Moto: Coming to America. Chris Allan Sian Hughes Samantha Kempthorne Emily McIntyre. Definition of Topic. Cultural Communication Internationalism Noise Intercultural Negotiation National Culture Globalisation Decision-Making Process.

kennedy-pitts
Download Presentation

Case Study 8

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Case Study 8 International Management Moto: Coming to America Chris Allan Sian Hughes Samantha Kempthorne Emily McIntyre

  2. Definition of Topic • Cultural Communication • Internationalism • Noise • Intercultural Negotiation • National Culture • Globalisation • Decision-Making Process

  3. Contrasting Variables

  4. QUESTION 1What was Moto’s purpose & agenda for the first meeting with Crowell? How does he try to implement his agenda? • Contact • Building Trust • Gift giving • Building Relationships • Taking Negotiation to Next Step • Being Ambassador for KKD

  5. QUESTION 2What happened to introduce noise into the communication from Moto to Crowell, and vice versa? Noise is defined as anything that serves to undermine the communication of the intended meaning.

  6. Elements of Noise from Case Study Noise transmitted from Crowell to Moto. • Introduction • Business card • Boasting • Interrupting Moto • First Name basis Noise transmitted from Moto to Crowell. • Introduction • Business card • Speech and Reflection • Language barrier

  7. QUESTION 3What was the significance of the dolls? What went wrong? • Unique cultural gift & kind gesture • Relationship Building • Symbolism • Cultural differences & cause for controversy • Common ground for courtesy • Example of differences in Japanese and American business

  8. QUESTION 4Why did Crowell’s remarks about Allmack threaten a loss of face from Moto’s perspective? • Relationship building vs. Status building • Humiliation • Threat of loss of face • American efficiency vs. Japanese negiotiations • Implications

  9. QUESTION 5How did Moto feel about Kubushevsky’s behaviour early on? How did their relationship change? • Initially, George was amiable & polite, but not interested in forming deeper relationship. • During their first drinking session, George & Moto opened up to each other. • Created mutual respect • Formed more intimate bond • Moto felt comfortable with George & thankful for his friendship & valuable lessons.

  10. George & Moto’s Relationship Polite, Business-like Awkward, One-sided Friendly, Trusting, Respectful

  11. Negotiation

  12. Cultural Variables in the Decision Making Process

  13. CONCLUSION • Ideal intercultural communication • Careful Encoding • Selective Transmission • Careful Decoding of Feedback • Follow-up Actions • Applied to Case Study • Managers must be aware of how culture is reflected in communication • Be culturally sensitive to avoid miscommunications. • Adjust own communication style to convey messages successfully to a receiver.

More Related