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Dell Services Edge to Technology

Dell Services Edge to Technology. Anil Raman Services & Solution Marketing Manager. Services Overview. Support and Deployment. Infrastructure and Cloud Computing. Dell Services: Accelerating innovation with  services focused on the future. End-to-end, scalable solutions.

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Dell Services Edge to Technology

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  1. Dell ServicesEdge to Technology Anil Raman Services & Solution Marketing Manager

  2. Services Overview Support and Deployment Infrastructure and Cloud Computing Dell Services: Accelerating innovation with services focused on the future End-to-end, scalable solutions Applications and BPO Security

  3. Dell Leadership in Services Leading 55% 150m reduced PC deployment costs using Dell Optimized Deployment Worldwide Microsoft private cloud infrastructure provider lines of code re-architected across industries 160+ 7 2.5m desktop seats under management Microsoft “Partner of the Year” Awards in the past 6 years countries and 55 languagessupported 18 115m 1m 18 global service desks handling 12M annual contacts in 17 languages devices deployed annually In 100+ countries customer devices supported

  4. India For Dell Michael Dell Chairman & CEO, Dell Inc “I see tremendous opportunity for India to continue to grow… Given its clean slate, India has an unbelievable opportunity to leapfrog and create models that can drive the outcome for the nation.” “India is a strategic market for us, and one of the main reasons is that it is an evolving market for the services business. India also has a very good resource base for us in terms of talent. With a 27,000-member team, it has the second largest workforce of Dell outside the US.” Suresh Vaswani President, Dell Services

  5. Customer IT Challenges Static or shrinking budgets while demands continue to grow and resources become more scarce Managing the myriad of IT complexities and technologies Do more with less Unprecedented Complexity $$ Keeping up with the scale and skill mix required to run their environments Delivering services and applications anywhere through the cloud Overtaxed Resources Increased Enablement Securing the network and the data Delivering access anywhere, at any time, on any device Increased Threat True 24/7

  6. ¢ Support and Deployment • ProSupport • ProSupport Plus • ProSupport Flex for Data Center • Configuration Services • Enterprise Deployment Support and Deployment Infrastructure and Cloud Computing Applications and BPO Security

  7. Dell ProSupport Enterprise Suite Accelerate your business ProSupport Flex for Data Center ProSupport Plus • Dedicated Technical Account Manager • Elite ProSupport Plus engineers • Monthly reporting and recommendations • System maintenance • Dedicated Technical Account Manager • Dedicated elite ProSupport Flex engineers • Dedicated field engineers • Onsite parts options ProSupport 24x7x365 Hypervisor and OS support 3rdparty collaborative assistance  Experts Insights Ease

  8. Dell Support & Deployment Services Protection Services Accidental Damage Extended Battery Service Keep Your Hard Drive Certified Data Destruction Hard Drive Data Recovery Hardware Support Basic Service Dell ProSupport Mission Critical Dell ProSupport Plus Specialized Onsite Services Software Support Dell ProSupport Software subscription and support Advisory Services IT Advisory Services Remote Advisory Services Proactive Maintenance Installation & Deployments

  9. Dell Configuration ServicesFrom the factory to you reduces time, cost, and risk. Imaging Services Imaging Technology & Consulting Dell Configuration Services From the factory to you, imaged tagged and customized BIOS Customization Traditional Deployments Additional steps to receive, load images, tag, customize and distribute Hardware Customization Asset Identification • Asset Tagging • Asset Reporting • Asset Branding

  10. Hear directly from our customers… Video to be played

  11. Infrastructure and Cloud Computing ¢ Infrastructure and Cloud Computing • Platform Optimization • Data Center Consulting • End User Computing Consulting • Unified Communications & Collaboration Consulting • Dell Education Services • IT Infrastructure Outsourcing Services Support and Deployment Infrastructure and Cloud Computing Applications and BPO Security

  12. Infrastructure Consulting Solutions based on standards Solving for Efficiency Desktop Virtualization Services Transformational Outsourcing Cloud

  13. Dell Consulting ServicesDelivering expert guidance from concept to completion • Focused, high impact engagements • Clear phases and decision points • Validated, repeatable processes • Flexible, modular approach • #1 in WW Microsoft Windows 7, Lync, data center, SharePoint and SQL Server deployments • #1 Microsoft Enterprise Partner Group (EPG) partner End User Computing Platform Optimization Data Center Unified Communications • Virtualization • Cloud Consulting • Audit • Consulting • Design • Turnkey Execution • Desktop Virtualization • Windows 7/8 Services • BYOD • Lync • Lync Voice Integration • Sharepoint • AD/Exchange

  14. Infrastructure Managed Services Core Services Enterprise Network Enterprise Computing • Business Service Management • Service Management • Process Automation & Event Mgmt • Summit/OPAS Ticketing System • Monitoring and Automation • Application Monitoring • Event Consolidator • Business Intelligence • IT Asset Management • Service Level Tracking • Client Care Center (C3) • Data Center Operations • Network Operations • Transition Management • Storage Services • Server Disk Storage • Mainframe Disk Storage • Media Services • Data Backup • Data Center Services • Hosting • Capacity Planning • Platform Services • Mainframe Support • iSeries Support • UNIX/Linux Support • Windows Support • Utility Computing • Business Continuity & Disaster Recovery • Managed Networks • Managed Router • Managed Switch • Network Security • Carrier Networks • VSAT Services • Net Ops and Advanced Monitoring • Mobility & Wireless • Wireless LAN • Remote Access Connection • Converged Network • Unified Communications support End-User Computing Information Security • Desktop Management • Virtual Desktop • Image Management • Application Packaging • Patch Management • On Field Support • Service Desk • Service Desk • Remote Resolution • Self-Service Portal • Messaging Services • Messaging Security • Messaging Platform Support Security Administration Security Operations Center (SOC)

  15. Essar • Steel, Energy, Telecom • ChallengeTo support their customers’ business efficiency, Essar Group needed a unified communications solution. • Results • Reduces travel costs related to the business by 15% • Enables sustainable practices through improved collaboration abilities • Increases productivity resulting in faster delivery times • “ We were looking for a partner who would ensure the solution implementation was completed correctly the first time, rather than by trial and error. Due to the scale of this project, we needed a vendor with expertise in the unified communicationsphere and our confidence in Dell made • them our natural choice.” • JayanthaPrabhu, chief technology officer, Essar Group

  16. Emerson • Manufacturing and Technology • ChallengeImprove management services and reduce downtime • Results • Increased manageability and reliability among its user base • Enhanced IT operations • Implemented a single point of accountability • Delivered flexibility and scalability that helped reduce the total cost of IT operations • “The Dell team has worked hand in hand with our team to carefully understand our requirement and quality solution to our needs. Dell’s solutions have improved our day-to-day IT operations and have enhanced our infrastructure support. This has resulted in higher customer satisfaction, productive transactions and efficient performance. • ParagKarhadkar, Senior Manager Corporate IT, Emerson India

  17. Today’s Security Challenges 174m $8.9m 7,696 New software vulnerabilities documented by Dell SecureWorks CTU compromised records in 2012 Average cost of a cyber crime to an organization in 2012 97% 24 days 20:1 in the past 6 years Average time to resolve a cyber attack Ratio of required security resources to available talent 2012 attacks avoidable through simple controls 85% 83m 83% Enterprises have difficulty recruiting and hiring security talent Estimated number of customer records exposed in the last 6 years due to financial data breaches 2012 attacks that took weeks or more to discover

  18. ¢ Support and Deployment Infrastructure and Cloud Computing Security Solutions • Managed security services • Threat intelligence • Security and risk consulting • Incident response and digital forensics Applications and BPO Security

  19. Applications and Business Process Outsourcing • Application Development & Maintenance • Application Modernization • Ecommerce Services • Business Consulting • Vertical Solutions • Business Innovation Services • Business Process Outsourcing Support and Deployment Infrastructure and Cloud Computing Applications and BPO Security

  20. Dell Applications Modernization Services End-to-end solutions Hardware, software and services Unique and proven Dell IP Wide range of market-tested tools and software Proven track record of success 20+ years experience Established methodologies & project management Single point of accountability No vested interest in legacy platforms Flexible engagement model Fixed-bid delivery options

  21. APJ Customers

  22. India Customers

  23. In Conclusion

  24. Thank You

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