Dell Promanage- managed services

1. Dell Promanage-managed services Now you can stop downtime before it stops you.

2. Downtime means lost revenue. You can�t afford downtime caused by network or server outages. Or to have your employees sitting idle because your email or other systems are down. Realistically you can�t watch your systems 24X7, outages happen when you are simply not there. And the waiting on someone to repair your systems means additional lost time and productivity. Resources are limited. So for most small business the bulk of your time is spent on basic maintenance on IT systems, adding software and supporting users. This usually takes precedence over time spent on adding new programs and technology which are a big part of keeping your company competitive. Unforeseen expenses can have a major affect on your business. A single outage can cause new hardware and service costs. Additionally there are the costs of lost business. Not knowing when or where issues will occur makes it hard not to plan. And finally one of your biggest challenges has to be keeping your systems secure. This includes protecting from systems from viruses and spyware, maintaining a secure firewall, and ensuring patches are made for safety from hackers. Keeping update with changes in the technology are difficult enough. Having the skill set to make changes can be difficult. Downtime means lost revenue. You can�t afford downtime caused by network or server outages. Or to have your employees sitting idle because your email or other systems are down. Realistically you can�t watch your systems 24X7, outages happen when you are simply not there. And the waiting on someone to repair your systems means additional lost time and productivity. Resources are limited. So for most small business the bulk of your time is spent on basic maintenance on IT systems, adding software and supporting users. This usually takes precedence over time spent on adding new programs and technology which are a big part of keeping your company competitive. Unforeseen expenses can have a major affect on your business. A single outage can cause new hardware and service costs. Additionally there are the costs of lost business. Not knowing when or where issues will occur makes it hard not to plan. And finally one of your biggest challenges has to be keeping your systems secure. This includes protecting from systems from viruses and spyware, maintaining a secure firewall, and ensuring patches are made for safety from hackers. Keeping update with changes in the technology are difficult enough. Having the skill set to make changes can be difficult.

3. You could reduce downtime and security risks for end-users, servers and networks Your IT issues were proactively identified and resolved 24x7x365, before they caused downtime You could configure the level of managed services that matched your business needs and budgets, delivering reliable support at a predictable price You had an IT resource that you could leverage for maintenance issues; allowing you to focus on revenue generation and strategic activities Allowing you to Focus on Your Business Not Your IT There has to be a better way so What IF��� Allowing you to focus on your core business and not so much on your department There has to be a better way so What IF��� Allowing you to focus on your core business and not so much on your department

4. Only offer designed specifically to address small & medium business needs Right mix of technology and human interaction Local Technical Consultants backed by world class capabilities Priced right with flexible terms of use The IT Partner you need Dell is changing the way small companies manage their IT. By investing in new companies, and making dramatic changes in our own infrastructure, we can deliver a comprehensive, cost effective, total solution that offers you more control over your IT infrastructure. MSSB offers the right mix of technology and human interaction. Dell�s acquired technology enables us to remotely monitor your networks, servers, PCs and applications, remediate and even manage our customers IT environments, including those with non-Dell systems. We�ve created Network Operating Centers where your systems are monitored around the clock by our local staff with world class capabilities. We have new Service and Help Desks where our Technical Service Consultants can help solve your problems when they occur. And our local field force, supporting only small business, is now in your area for quick on-site problem resolution as needed. In addition you will have access to the online Dell information portal to review your environmental status, run reports and update policies. Local Technical Consultants backed by world class capabilities. A Local Dell employee is assigned to your account (is this true for EMEA??). This person can be onsite quickly to resolve problems, perform assessments and help you plan for future growth. Dell Managed Services for Small Business provides simple standard levels of service to meet your business needs and budgets. MSSB is priced right with flexible terms of use. There is no up-front investment, and the costs of the service are paid through a monthly subscription-based program. It is easy for you to add additional services as needed and reconfigure these service offerings as your business changes. Dell knows hardware and systems. So who better to partner with. Your local Technical Service Consultant supports only small business and has a limited number of accounts to ensure personalized service. Your Service Consultant is there all the way; from assessment to optional quarterly and yearly planning for your future IT growth Dell is changing the way small companies manage their IT. By investing in new companies, and making dramatic changes in our own infrastructure, we can deliver a comprehensive, cost effective, total solution that offers you more control over your IT infrastructure. MSSB offers the right mix of technology and human interaction. Dell�s acquired technology enables us to remotely monitor your networks, servers, PCs and applications, remediate and even manage our customers IT environments, including those with non-Dell systems. We�ve created Network Operating Centers where your systems are monitored around the clock by our local staff with world class capabilities. We have new Service and Help Desks where our Technical Service Consultants can help solve your problems when they occur. And our local field force, supporting only small business, is now in your area for quick on-site problem resolution as needed. In addition you will have access to the online Dell information portal to review your environmental status, run reports and update policies. Local Technical Consultants backed by world class capabilities. A Local Dell employee is assigned to your account (is this true for EMEA??). This person can be onsite quickly to resolve problems, perform assessments and help you plan for future growth. Dell Managed Services for Small Business provides simple standard levels of service to meet your business needs and budgets. MSSB is priced right with flexible terms of use. There is no up-front investment, and the costs of the service are paid through a monthly subscription-based program. It is easy for you to add additional services as needed and reconfigure these service offerings as your business changes. Dell knows hardware and systems. So who better to partner with. Your local Technical Service Consultant supports only small business and has a limited number of accounts to ensure personalized service. Your Service Consultant is there all the way; from assessment to optional quarterly and yearly planning for your future IT growth

5. DELL CONFIDENTIAL 5 HOW IT WORKS Level 1 � Alerts Level One: Remote Monitoring and Alerts Dell�s Network Operating System monitors your systems around the clock. When an event takes place an alarm sounds in the Dell the command center and an alert is sent to the customer. This alert can be in the form of an email, call, or page � depending on what the customer has previously specified. Features and Benefits include: So how does this service benefit you? A team of Dell professionals is watching your covered systems 24X7X365 giving you peace of mind that your systems are working and secure Issues are addressed as they occur so you can spend your budget only when necessary Monthly subscription fees spread out costs of IT expenses Additional services can be easily purchased through Dell Point-of-Need Services Level One: Remote Monitoring and Alerts Dell�s Network Operating System monitors your systems around the clock. When an event takes place an alarm sounds in the Dell the command center and an alert is sent to the customer. This alert can be in the form of an email, call, or page � depending on what the customer has previously specified. Features and Benefits include: So how does this service benefit you? A team of Dell professionals is watching your covered systems 24X7X365 giving you peace of mind that your systems are working and secure Issues are addressed as they occur so you can spend your budget only when necessary Monthly subscription fees spread out costs of IT expenses Additional services can be easily purchased through Dell Point-of-Need Services

6. DELL CONFIDENTIAL 6 HOW IT WORKS Level 2 � Resolution Level Two: Includes all the features and benefits of Remote Monitoring and Alerts in addition to Remote Resolution  Resolution of issues can be done remotely, usually without you even knowing that there is an issue. Giving you peace of mind that your systems are secured and there will be minimal downtime. You have access to Service desk resources with layers of technology expertise � you or your IT person does not have to be the expert on everything or spend hours researching solutions You have an assigned Local Technical Consultant, a real person with a name you can reach out to when things don�t go right A consultant with deep technology experience in your office twice annually; a partner to you plan your next technology moves By relying on Dell to proactively address issues as they occur, you have time for more strategic projects and growth effortsLevel Two: Includes all the features and benefits of Remote Monitoring and Alerts in addition to Remote Resolution Resolution of issues can be done remotely, usually without you even knowing that there is an issue. Giving you peace of mind that your systems are secured and there will be minimal downtime. You have access to Service desk resources with layers of technology expertise � you or your IT person does not have to be the expert on everything or spend hours researching solutions You have an assigned Local Technical Consultant, a real person with a name you can reach out to when things don�t go right A consultant with deep technology experience in your office twice annually; a partner to you plan your next technology moves By relying on Dell to proactively address issues as they occur, you have time for more strategic projects and growth efforts

7. DELL CONFIDENTIAL 7 HOW IT WORKS Level 3 � Management Level Three: IT Management Benefits All the features and benefits of the Alerts and Resolution Plus: Support Desk for your users, you or your staff spend less time with routine issues and more time on strategic projects Dell maintains critical systems in real time resulting in less downtime Vulnerability scans proactively highlight security risks before your systems or data are compromised Patches are tested and deployed in your environment by Dell system engineers; updates are always done automatically when you need them Your IT assets are tracked in our database Level Three: IT Management Benefits All the features and benefits of the Alerts and Resolution Plus: Support Desk for your users, you or your staff spend less time with routine issues and more time on strategic projects Dell maintains critical systems in real time resulting in less downtime Vulnerability scans proactively highlight security risks before your systems or data are compromised Patches are tested and deployed in your environment by Dell system engineers; updates are always done automatically when you need them Your IT assets are tracked in our database

8. 8 Dell�s service proactively monitors your PCs, servers and networks, in fact just about anything that has an IP address to identify problems and address them before they become business issues. It�s like putting your IT environment on auto-pilot. With our remote monitoring �Alerts Service� you can rest assured if something is wrong we�ll make you aware of it via email, cell phone or pager. With our �Resolution� service we�ll go a step further and fix the problem for you and with our �Management� service we do even more can do it all including providing �help desk� support for your employees, so you can focus your resources on initiatives that more directly contribute to the success of your business. Network Operating Centers: Designed so Dell staff can remotely monitor your environment 24 x 7 x 365. Giving you peace of mind that you systems are always being watched. The basis of this service is advanced technology that proactively monitors your PCs, servers and networks to identify potential issues and address them before they business problems. Dell recognizes that issues arise that require extra service engagements. For this we offer optional contract based add-on service, allowing you to configure solutions that directly contribute to the success of your business. Dell�s service proactively monitors your PCs, servers and networks, in fact just about anything that has an IP address to identify problems and address them before they become business issues. It�s like putting your IT environment on auto-pilot. With our remote monitoring �Alerts Service� you can rest assured if something is wrong we�ll make you aware of it via email, cell phone or pager. With our �Resolution� service we�ll go a step further and fix the problem for you and with our �Management� service we do even more can do it all including providing �help desk� support for your employees, so you can focus your resources on initiatives that more directly contribute to the success of your business. Network Operating Centers: Designed so Dell staff can remotely monitor your environment 24 x 7 x 365. Giving you peace of mind that you systems are always being watched. The basis of this service is advanced technology that proactively monitors your PCs, servers and networks to identify potential issues and address them before they business problems. Dell recognizes that issues arise that require extra service engagements. For this we offer optional contract based add-on service, allowing you to configure solutions that directly contribute to the success of your business.

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10. Dell Managed Services for small business is the right solution. Offering more for your money with no initial investment, monthly subscription pricing and easily adjustable service levels. With MSSB you pay for only what you need now but can easily scale as you business changes. We know your resources are limited so Dell Managed Services for Small Business was designed to remove cost and complexity from managing your IT. Dell lets you reclaim your resources. With proactive remote monitoring, remediation and management options we take away your burden of IT system / application maintenance and employee support. This allows you to utilize your resources for more strategic initiatives. We know that downtime equals lost revenue and you can�t afford network, server, PC or outages with your application. With MSSB you get proactive remote monitoring so you can feel confident that your systems work when you need them. Dell Managed Services for small business is the right solution. Offering more for your money with no initial investment, monthly subscription pricing and easily adjustable service levels. With MSSB you pay for only what you need now but can easily scale as you business changes. We know your resources are limited so Dell Managed Services for Small Business was designed to remove cost and complexity from managing your IT. Dell lets you reclaim your resources. With proactive remote monitoring, remediation and management options we take away your burden of IT system / application maintenance and employee support. This allows you to utilize your resources for more strategic initiatives. We know that downtime equals lost revenue and you can�t afford network, server, PC or outages with your application. With MSSB you get proactive remote monitoring so you can feel confident that your systems work when you need them.

11. WHY DELL FOR MANAGED SERVICES  No up front investment for infrastructure (provided systems are patch compliant) No up front investment for infrastructure (provided systems are patch compliant)

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