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BMC Performance Manager Portal 2.3 /2.4

BMC Performance Manager Portal 2.3 /2.4. July 2006. Agenda. The Past – History of BPM The Present – What’s New The Future – What is coming in 2.4 Reporting QA Demo. Let’s walk through a little history…. 2004. HELP!!!. Our customers (and the market) told us

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BMC Performance Manager Portal 2.3 /2.4

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  1. BMC Performance Manager Portal 2.3 /2.4 July 2006

  2. Agenda • The Past – History of BPM • The Present – What’s New • The Future – What is coming in 2.4 • Reporting • QA • Demo

  3. Let’s walk through a little history… 2004 HELP!!! • Our customers (and the market) told us • Systems management products are too complex • My environment is getting more complex • I’m getting more stuff to do but no more staff • Make my life easier

  4. We listened • BMC Performance Manager still brings you the best of both worlds… • with a hybrid approach • Fully supported agent, KMs, and custom PSL • An integrated Portal with remote monitoring solutions • All the data in one place • and a route to BSM • Business Service Management is our passion • BMC Performance Manager Portal is your path to get there

  5. BMC Performance Manager PATROL CLASSIC PATROL EXPRESS BMC ApproachThe Next Step in Management Evolution A single, integrated solution that brings together the robustness of PATROL classic with the ease of use and implementation of PATROL Express. Enterprise Event Integration Service Level Management Advanced Troubleshooting Value Administration & Configuration Intelligent Automation Performance Monitoring Up/Down Detection Capabilities

  6. Common Repository BMC Performance Manager Architecture Web Browser BMC Performance Manager Portal Service Impact Manager Portal Other Portals Tier 1 - Portal BMC Portal Remote Service Monitoring Tier 2 – RSM(s) Agent-less Managed node Tier 3 Managed Nodes BMC Performance Manager Agents

  7. Account Object Group Element Application Class Application Class Element Application Class Object Group . . . Setting up MonitoringMonitoring Hierarchy

  8. Event Management • Thresholds • Define criteria for OK, Warning and Critical status • Use Element Profiles to set baselines to apply across multiple elements • Notification • Set up rules that specify who receives notification when thresholds are violated • Notifications types include Email, wireless device & SNMP • Integrates with AlarmPoint, SIM, BEM, & 3rd party Event Managers • Blackouts • Scheduled intervals of time when monitoring is not desirable (maintenance windows) • Set globally or at element level • Allows recurrences (daily, weekly, monthly, yearly)

  9. How To Upgrade? 1.1 1.2 Upgrade Paths 2.3 2.4 PATROL Express 3.0.02 2.1 2.0

  10. You Are Here BMC Performance Manager Portal Roadmap Q1 2006 Q2 2006 Q3 2006 Q4 2006 Q1 2007 Q2 2007 Calendar Quarters BMC Performance Manager Portal 2.1 BMC Performance Manager Portal 2.3 BMC Performance Manager Portal 2.4 High Availability Improved clustering Pluggable Solutions SDK PATROL Integration Data in one place Reporting Focus on Solutions Extend Infra Mgmt Deliver App Mgmt BSM Integration Cross launch / SSO BMC Performance Manager Reporting 2.0 BSM Integration CMDB 2.0 read Focus on Large Environments Mass configuration Data access Reporting Committed Dates Preliminary Dates

  11. BMC Performance Manager 2.3 Themes • Large Environment Support • Mass Configuration & Bulk changes • BMC Atrium CMDB integration • BSM Proactive Incident & Problem Management • Data Access • Unlimited access to parameter data

  12. Large Environment Support • Element Profiles • Defines a baseline configuration for multiple elements • Speeds configuration and change management across multiple elements • Bulk configuration and CLI • Command line interface to add/delete elements • Batch Import of Elements from delimited file source (.csv) • Requests elements Monitoring Info • Custom Notifications • Build notifications to fit IT/Corporate standards • Define default templates using tokens and custom text

  13. Password Management • Shared Credentials secures and eases user/password entries

  14. 100 Profiles & Password Management Element Profile Credentials

  15. Event Notifications Custom Notifications Build your own notifications with dynamic tokens

  16. BSM/CMDB Integration Proactive Incident and Problem Management • BMC Atrium CMDB • Leverage discovery results when setting up monitoring • Start monitoring with BPM immediately by checking one or many systems on the discovered list • Stay in Sync - BPM reconciles its configured servers with CI assets in the CMDB • Service Impact Manager integration • Facilitates creation of service models in existing BPM environments • Associate an infrastructure events impact on critical applications and systems • Cross launch integration • Jump to the causal event in BPM from other CMDB enable products (Remedy Help Desk, TM ART, SIM, and more to come)

  17. BSM Integration CMDB Discovery

  18. Cross Launch CMDB-CI Viewer BMC Impact Explorer Remedy Service Desk

  19. Charts, Views, Reports • Health-At-A-Glance view • Graphical view of the health of a system over time • See alert status, key parameters, and active events in a single view • Top “n” Views • Point in time look at top/bottom resource consumers across the environment • Quickly find top/bottom CPU, Memory and Disk consumers & more • License Usage Reports • Summary and detailed report of solution deployment in the Portal

  20. Reporting – Health at a Glance

  21. Reporting – Top N

  22. Reporting – Licensing Information Summary Report Detailed Report

  23. What’s New – Improved Usability & PATROL Integration • Permission management enhancements • Easier permission and rights management with new top level inheritance model • Process Monitoring enhancements • User-triggered Discovery features easier process monitoring capabilities • Improved PATROL KM integration • Detailed report provides parameter-by-parameter information on what's changed by add/refresh • Synchronize thresholds via CLI command • Install and Configuration Tool • Out of the box troubleshooting and management tools • Quickly zips up log files, easy view install log, and graphical maintenance for the embedded Oracle instance

  24. Performance Manager Solutions – Available in 2.3.00 BMC Performance Manager Express for Databases 2.3.00 For Servers 2.3.00 for Mail Servers 2.3.00 for Universal Devices 2.3.00 for Web Application Servers 2.3.00 for Web Servers 2.3.00 for Lightweight Protocols 2.3.00 for HW by Sentry Software 2.2.00 BMC Performance Manager For Business Applications 2.1.00 for Citrix Presentation Server 2.3.00 for Databases - DB2 UDB 2.3.00 for Databases - Oracle 2.3.00 for Databases - MS SQL 2.3.00 for Databases - Sybase 2.3.00 for Servers 2.3.00 for Virtual Servers 2.1.01 For WebSphere App Server 2.4.10

  25. Performance Manager Solutions – Available in 2.3.00 BMC Performance Manager Integration with PATROL for DB2 Universal Database 6.6.0 for Microsoft SQL Server 4.2.20 for Oracle 8.8.10 for Sybase 10.4.10 Internet Server Management 6.3.00 for Microsoft Exchange Servers 5.2.00 for OpenVMS 2.7.00 for Microsoft Windows Servers 3.2.20 for UNIX and Linux 9.3.00 for Log Management 2.2.00 for Siebel 3.6.00 for Virtual Servers 2.1.01 for Websphere MQ 4.4.00

  26. Data Flow Dual Writes App Server / BPM DB Customer DB Data Access – (2.3) • Data Export • Simultaneous write of Portal data into your own Oracle DB or file • Managed by a simple properties file – take all or a subset of data • Data organized to a flat schema for easy queries and reporting • Data extract • Command line interface to request element, application and parameter data BMC Portal WEB RSM Remotely Managed Nodes

  27. BMC Performance Assurance BPM Exception Detector (adds exception scanning Module EPA data) BMC Performance Manager -Event Integrations BPM Events integrate to 3rd Party Event Mgrs via SNMP BPM Events integrated with other BMC products via SNMP and IIWS

  28. Extensibility - Building/Customizing Your Own Solution • Extending BMC Performance Manager • Performance Manager Editor (PME) - An easy-to-use, wizard-driven web interface to extend the BMC Performance Manager capabilities/edit custom solutions • Software Developers Kit (SDK) - Build a new application class or an entire solution • Fully documented, JAVA-based to quickly and easily write Java code to extend monitoring as needed • XML based to leverage existing collectors • Leverage the fully documented SDK to create new Performance Manager Solutions • Java-based SDK allows you to create new collectors and application classes (remote actions, perform dynamic configuration, create custom help files, annotate data points, run reports, etc.) • Contains APIs that provide Java class libraries and tools to build your own solutions/app classes using standard protocols (ie. SSH, PerfMon, RSTATD, WMI, Telnet, etc.) • The dev kit includes tools to generate the PAR (solution) file • A single file simplifies packaging and installation

  29. BMC Performance Manager 2.4Coming in May Themes • PM Solution Enablement • Expand native remote solutions • More robust features for existing solutions • Introducing new solutions • Enterprise Reporting • Enterprise solution for customized reporting needs • BSM enablement and integration • Application support for CMDB integration • Improved cross launch and service management integration

  30. BMC Performance Manager 2.4 Features Customer Demand • Oracle 10g / Solaris 10 Portal Infrastructure Support • Solution Enablement Support Features • Improved hierarchy and container grouping • Manual instance deletion capability • Performance improvements and connection mgmt • Patrol Integration support for local customizations (ie. local threshold settings) • New Crystal-based enterprise reporting solution • Read/Write App/DB solutions from BMC Atrium CMDB BSM Integration Reporting Solution Enablement

  31. BMC Performance Manager 2.4 Features • Enterprise Reporting • Continuous Data Export • Custom Oracle DB can be used as a data source for Crystal Reports or other 3rd party reporting tools. • Continuous Improvements • Log File Monitoring – Search criteria improvements • Text Log • Event Logs

  32. BMC Performance Manager 2.4 NEW Features Element Profile vs Override • Element Profiles • Override Profile Threshold specific modifications

  33. BMC Performance Manager 2.4 NEW Features • Continuous Improvements • Log File Monitoring Search criteria improvements • Windows Event Logs

  34. BMC Performance Manager 2.4 NEW Features • Continuous Improvements • Log File Monitoring Search criteria improvements • Text log files

  35. BMC Performance Manager 2.4 NEW Features • BSM enablement and integration • BMC Atrium CMDB integration • BMC Performance Manager writes System, Database, Application, Disks and File System configuration items into the CMDB • BMC Transaction Management Application Response Timer (TM-ART) • Display web application performance metrics directly into the • Portal via a remote solution (NO AGENT Needed) • BMC Service Level Management • Access BMC Performance Manager data to define key performance indicators (KPIs) based on user selected parameters allowing IT availability and performance inclusion in overall SLA measurements

  36. Coming in 2.4Release date: May 2007 • Reporting

  37. BMC PM Reporting Strategy Going Forward • 3 Prong Approach: • BMC PM Portal-based Reporting • Out of the box reports • Data Access • Data extract for select parameter/threshold data • Data export for access to raw parameter data • Performance Manager Reporting (PATROL) • Business Objects • Canned Reports • Ad-Hoc Operational Reporting • BO Reporting Studio

  38. BMC PM Portal –based Reporting • Health at a glance reporting • Quick view of element health (key performance/availability) • Top N reporting • Identify which element is most / least utilized • License Information • Performance Manager usage report

  39. Reports and Charts Top N View Health At A Glance License Report

  40. BMC PM Reporting Strategy Going Forward • 3 Prong Approach: • BMC PM Portal-based Reporting • out of the box reports • Data Access • Data extract for select parameter/threshold data • Data export for access to raw parameter data • Performance Manager Reporting (PATROL) • Ad-Hoc Operational Reporting

  41. Customer DB Data Access (2.3) BMC Portal • Two options: • Data Export – access to raw data • Synchronous write from RSM to the Portal Data Store to an external customer defined file/database • Filtering capabilities via configurable properties file (Regex) • Definable optional failover DB/CSV file WEB Synchronous Writes App Svr RSM BPM DB • Data Extract – access top parameters • Delivered as a part of the Portal-based CLI (add, delete, refresh or get) Remotely Managed Nodes

  42. Customer DB BMC Performance Manager 2.4 NEW Features • Enterprise Reporting • Continuous Data Export - Custom Oracle DB can be used as a data source for Crystal Reports or other 3rd party reporting tools. WEB Synchronous Writes App Svr RSM BPM DB Crystal Reports Remotely Managed Nodes

  43. BMC PM Reporting Strategy Going Forward • 3Prong Approach: • BMC PM Portal-based Reporting • out of the box reports • Data Access • Data extract for select parameter/threshold data • Data export for access to raw parameter data • Performance Manager Reporting (PATROL) • Ad-Hoc Operational Reporting

  44. Reporting Options -Today • BMC Performance Manager Reporting • Based on Business Objects (Web Intelligence) v6.5 • No-cost for Performance Manager customers • Supports PATROL (agent-based) and v2.3/2.4 Portal • Full solution with: • Centralized data source • Universe • Out of the box reports (PATROL-only) • Report templates • Studio- custom report generator (optional: additional license fee)

  45. CMDB Summary • Whether you use remote monitoring or not, BMC Performance Manager is your foundation for BSM – through the BMC Performance Manager Portal Infrastructure Management BMC Performance Manager BMC Mainview End to End Application Management BMC Performance Manager BMC Transaction Management Suite Mainview Transaction Analyzer

  46. QUESTIONS?

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