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INFS 724 Project and Change Management

Chapter 8. Project Quality Management. 3. Outline. What is project quality management? Why?Quality planningPerform quality assurancePerform quality controlTools and techniquesPareto analysisStatistical samplingSix SigmaControl chartsTestingIshikawa and the Fishbone diagramUsing software f

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INFS 724 Project and Change Management

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    1. INFS 724 Project and Change Management Amit V. Deokar, Ph.D.

    2. Chapter 8 Project Quality Management

    3. 3 Outline What is project quality management? Why? Quality planning Perform quality assurance Perform quality control Tools and techniques Pareto analysis Statistical sampling Six Sigma Control charts Testing Ishikawa and the Fishbone diagram Using software for project quality management

    4. What is project quality management? Why?

    5. 5 Examples of quality problems related to IT In July 2004 newspapers reported that a new government welfare management system in Canada costing several hundred million dollars was unable to handle a simple benefits rate increase after being put into live operation. Reportedly the original contract allowed for only 6 weeks of acceptance testing and the system was never tested for its ability to handle a rate increase. A major U.S. retailer was reportedly hit with a large government fine in October of 2003 due to web site errors that enabled customers to view one another customers' online orders. According to news reports in April of 2004, a software bug was determined to be a major contributor to the 2003 Northeast blackout, the worst power system failure in North American history. The failure involved loss of electrical power to 50 million customers, forced shutdown of 100 power plants, and economic losses estimated at $6 billion. The bug was reportedly in one utility company's vendor-supplied power monitoring and management system, which was unable to correctly handle and report on an unusual confluence of initially localized events. The error was found and corrected after examining millions of lines of code. See other examples at http://www.softwareqatest.com/qatfaq1.html#FAQ1_3

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