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Client Satisfaction Survey Insights - Agency Services Quality & Impact

This survey provides feedback on service quality, improvements, and overall satisfaction with agency services. Insights include staff professionalism, service efficiency, and client progress evaluations.

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Client Satisfaction Survey Insights - Agency Services Quality & Impact

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  1. GACConsmer Satisfaction3rd Qtr 2012

  2. Survey Overview

  3. What is the primary service you receive?

  4. Have there been improvements in your life since you began receiving...

  5. How would you rate the quality of professional and courteous servic...

  6. How would you rate the orientation to services I received from the ...

  7. How would you rate your access to agency services, including after ...

  8. How would you rate the evaluations of your progress at the agency:

  9. I would rate the efficiency of the agency staff in meeting my needs...

  10. I would rate the effectiveness of clinical/support services that I ...

  11. I would tell someone else that the quality of services offered by t...

  12. I would rate my overall satisfaction with all the services I have ...

  13. Since receiving services from the agency do you notice improvements...

  14. Since receiving services from the agency do you find that you have ...

  15. Do you find the staff members from the agency:

  16. Professional

  17. Friendly

  18. Courteous

  19. Respectful

  20. Dressed appropriately

  21. Timely with visits

  22. Knowledge about treatment/service options

  23. Flexible to scheduling appointments/services

  24. Understand of your situation

  25. Personalizing your treatment plan

  26. Please list 3 strengths that you found exhibited at the agency: • very effient on time and resourceful • good work, keep the children up • and good program • Quality Service • Good Employees • Show Concern • Professional, Understanding and cooperative • 1)come everyday (2)avail when needed help. (3)Listen • work together ---nice • attitude

  27. Please list 3 strengths that you found exhibited at the agency: • self concept • apprearance • take you • help you • work with you • help • talk • cope • take care of kids

  28. Please list 3 areas of improvement you feel could be made at the ag... • keep up the good, I will send prople over here for the program, they always there when you need them • none • More age appropriate activiteis for teens during summer in home • 1) Help with younger child and all children(2) get younger sibling versus bringing him home(3)avail after hours • I dont know • attitude • self conception • self apprearance • computer • class • lunch • Helping other • get here ontime (afterschool) • hlep kids do there work • talking and getting everything out • n/a • hands on • free time • anger management • social skills • self esteem • n/a • children need more help • children need more help

  29. If you have any additional comments about our agency and your servi... • I really enjoy the program see you soon • have been pleased with the services my daughter has recieved thus far • keep up the good work

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