The Global Ambassador Workshop Cross Cultural sensitivity

1. The Global Ambassador WorkshopCross Cultural sensitivity

2. Objectives • To augment inter cultural sensitivity in people and therefore generate higher confidence to improve their present and future work situations. • Etiquette is perhaps one of the most fundamental skills employees must acquire. • Meeting the cultural needs of foreign guests, dignitaries and/or V.I.P.s ensures that offense or costly cross cultural blunders do not occur and helps raise the profile of an establishment

3. Need for Cross Culture Training • Globalization has made us aware of immense diversity in culture, customs, business practices, and the necessity to adapt common standards of social and business interaction.  • A knowledge and application of proper social skills sets one apart from the crowd and enables one to achieve both personal and professional success

4. Who Should Attend? • Individuals, who require to effectively, communicate with people in diverse business environments anywhere in the world.• Employees of your organization who have to represent your company’s professional image in the international market• Final year B school Students / Men / Women / Spouses / Partners and Entrepreneurs who  need to travel internationally.• Professionals, Marketing Managers, Sales Managers, Public Relation Managers and Business leaders

5. Content… • Importance of International Manners & Etiquette • Business body language and posture – Art of sitting, standing and walking. • Effective introductions and greetings. • The handshake – the correct way of doing it. • Exchange of business cards. • Seating protocol – placing people correctly. • Protocol in business related social engagements. • International Business Gift Giving Overview

6. Content… • Use of names and titles • Forms of address • Party / cocktail etiquette • Communication essentials – Cross cultural tips • Art of Conversation in a social gathering - Etiquette related to specific countries • Key phrases • Welcome topics of conversation • Topics to avoid

7. Content… • Topics to avoid • International Etiquette related to food and drinks • Duties of a host and a guest • Appearance and public behaviour • Personal questions • Punctuality and approach to time. • Invitations and response • Faux pas and other situations

8. Methodology Our methodology makes the learning process interesting and lively Power point presentation/live demonstration/practical exercise. The training will be completely interactive Q and A sessions, Interactive with Individual analysis help to build the capability of a candidate

9. Profile of Trainer- Ex Miss World Airlines She has represented Air-India in the prestigious “Miss World Airlines” contest held in Paris and did Air-India proud as she won the first prize and was crowned “Miss World Airlines – 1989”. She has featured on the front page of the in-flight magazine – Namaskar and has been covered by media both ,National and International She has been selected to be a judge to various beauty pageants around the world. She has flown as a VVIP hostess on the Prime Minister’s foreign official visits. Conducted training for Corporates like HSBC, TATA Consultancy Services, Citi Bank, JSW, Siemens, Thomson Reuters, Indian Oil, Lupin Pharmaceuticals, The Taj Group of Hotels are few of the names

10. “IFA” Telephone : +91 9820060241 Website : www.ifa.ind.in Email : info@ifa.ind.in

11. THANK YOU