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LIFE-SITUATION INTERVENTIONS

Learn the differences between assertive, aggressive, and nonassertive behaviors in conflict resolution. Discover effective verbal and nonverbal communication techniques. Embrace time management strategies and build a strong social support network.

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LIFE-SITUATION INTERVENTIONS

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  1. LIFE-SITUATION INTERVENTIONS Chapter 6 Interpersonal

  2. WHAT DOES IT MEAN TO BE ASSERTIVE? IS IT MORE EFFECTIVE TO BE ASSERTIVE OR AGGRESSIVE?

  3. DEFINITIONS • Assertive – expressing yourself and satisfying your own needs, feeling positively about this, AND not hurting others in the process • NONassertive – denying or sacrificing your own needs or wishes to satisfy someone else’s

  4. DEFINITIONS cont. • Aggressive – seeking to dominate or get your own way at the expense of others • Test your own assertiveness level (pg. 96)

  5. WHICH OF THESE TYPES OF BEHAVIOR COULD LEAD TO STRESS? • AND… • HOW?

  6. Nonassertiveness => not satisfying your own needs/wishes => STRESSORS! • Aggressiveness => strained/poor/nonexistent interpersonal relationships => STRESSORS!

  7. NONVERBAL ASSERTIVENESS • BE FAMILIAR WITH THE NONVERBAL SIGNS OF THE 3 COMMUNICATION STYLES (pg. 98), but… • UNDERSTAND THAT NOT EVERY CULTURE/RACE/ETHNICITY CONFORMS TO THE SAME MEANINGS BEHIND NONVERBAL CUES AND BODY LANGUAGE

  8. VERBAL ASSERTIVENESS • DESC form minus C = DES • Describe-the other person’s beh. OR the situation, “When….” • Express-your feelings, “I feel…” • Specify-what you would like to change, “I would prefer…” or “I would like you to…” or “I want…”

  9. CONSEQUENCE?!?! • Why take off the C (consequence)? • What does saying “If you do/don’t do…, I will …” imply to the other person?

  10. Sounds like a THREAT OR ULTIMATUM, doesn’t it? • How do most people respond to THREATS OR ULTIMATUMS?! • Try the DES instead • Group Activity

  11. CONFLICT RESOLUTION • For most of us, conflict/confrontation… • Active/Reflective Listening – paraphrase the other person’s words AND feelings (what if you’re wrong?) • What message does attempting to actively/reflectively listen send?

  12. CONFLICT RESOLUTION cont. • Identifying your position – send an “I…” message (from activity earlier) • Exploring solutions – not about winning or being right • You have to decide: Is it worth it?

  13. COMMUNICATION • Goal is congruence between your verbal AND your nonverbal expression • Plan time to talk (suggestions on pg.104) • Listening-active/reflective listening is POWERFUL in everyday conversation, NOT JUST IN CONFLICTS

  14. COMMUNICATION cont. • Find something to agree with • Substitute “and…” for “but…”;”but” may… • “I…” statements; What tends to happen when you start with “You…”? • Substitute “what…?” or “how…?” for “why”

  15. TIME MANAGEMENT • List of Time Management suggestions…on pages 106-109 • Many of you set Time Mgmt. Stress goals; These strategies can help! They will also help you be SPECIFIC!

  16. SOCIAL SUPPORT NETWORK • Just be aware of 3 types: tangible, emotional, and informational • Whether DIRECT EFFECT THEORY or STRESS BUFFERING THEORY, either way… • A strong social support network provides a strong foundation for…

  17. SOCIAL SUPPORT NETWORK cont. • Scale to measure your social support on pg. 110-112 • TAKING CHANCES!!!

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