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Strategies for New Circumstances

Strategies for New Circumstances. June 16, 2009. Bruce Maas, Chief Information Officer Jerry Tarrer, Assistant to the Vice Chancellor of Finance and Administrative Affairs. Overview.

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Strategies for New Circumstances

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  1. Strategies for New Circumstances June 16, 2009 Bruce Maas, Chief Information Officer Jerry Tarrer, Assistant to the Vice Chancellor of Finance and Administrative Affairs

  2. Overview • CBO/CIO partnerships and intersections • Introduction of requirements into the conversation • Centralized/distributed services

  3. At a Glance Enrollment 29,200 Undergraduate 24,400 Masters & Doctoral 4,800 Faculty & Staff 3,455 Central IT staff 125 IT student staff 200 Schools & Colleges 12 Programs: Undergraduate 84 Masters 48 Doctoral 24

  4. Bruce MaasChief Information Officer • Leads UWM’s IT strategic planning • Responsible for directing central IT division, University Information Technology Services (UITS) • Strong background in financial & budget management, project management, academic school/college administration • 2009 EDUCAUSE Midwest program director • EDUCAUSE Leadership Institute faculty 2009-11

  5. Jerry TarrerAsst. to the Vice Chancellor of Finance and Adm. Affairs • $49M budget, ~400 FTEs, 100 budgetary units, 15 various funds • Advise VC on divisional fiscal/ budgetary IT matters related to division • Develop/administer division’s operating budget • Evaluate resource utilization; make recommendations to VC; assist w/strategic planning • Strong background in business and financial management

  6. Building on EDUCAUSE Community Ideas 2009 Midwest EDUCAUSE Themes Introduced/discussed http://net.educause.edu/mwrc09 April EDUCAUSE live! by Reagan Ramsower & Pattie Orrhttp://www.educause.edu/Resources/TheDynamicDuoCFOCIOPartnership/170020 Building on the leverage/edge model of Bradley Wheelerhttp://www.educause.edu/library/ERM0761 2008 EDUCAUSE Conference Requirements presentationhttp://www.educause.edu/Resources/FailedAutomationFocusingonRequ/163317 2009 EDUCAUSE Pre-conference Seminar/Service Layershttp://net.educause.edu/E09/Program/1020920?PRODUCT_CODE=E09/SEM15A

  7. Drivers for the Discussion • Doing More with Less: Slogan not strategy • Doing Less with Less: Prioritization strategy • Doing Better with Less: IT service strategy

  8. Strategy Excellent communications and a minimal common vocabulary

  9. Strategy • Build relationships • Develop trust • Proceed in concert

  10. Strategy • Use requirements management • Partner in BPR

  11. Strategy Focus narrowly on campus needs

  12. Lessons from UWM’s Finance and Administrative Affairs • Requirements are for everyone. • A working vocabulary is essential. • In-depth training is key. • Distributed IT, finance, internal audit, other departments need a way to communicate accurately, completely

  13. Benefits Common vocabulary Minimizes ineffective communications Maximizes objective, accurate communications

  14. Results HR Processing System Scholarship System Parking System

  15. Results • Lower costs, focusing on requirements instead of solutions • Greater understanding of organizational complexity in “Service Layers” • Opportunities for business process improvement when requirements established first

  16. What is a requirement? A condition or capability a customer needs to solve a problem or achieve an objective

  17. Requirements provide: Framework for effective planning, funding, and timeline scheduling A single, agreed upon description of stakeholder needs Clearly documented project scope

  18. Why is this important? • Role ambiguity impedes trust • Some services done better with leverage, some at edge • Leverage & edge present to some extent in all layers

  19. Why is this important? • Need for flexibility due to: - political - cultural - staffing differences - readiness (organizational maturity) • Both are needed • Cost implications

  20. Both feel pressure to deliver results

  21. Economic Crisis Forces Core Issues • Our respective roles, w/common understanding and agreement? • How to decide what services to - Jettison? - Add? - Change? - Improve?

  22. Economic Crisis Forces Core Issues • What is institution’s risk tolerance? • Can we agree on levels of risk? • How do we balance academic freedom with desire for common technology approaches where possible? • How do we foster a mutually respectful dialogue?

  23. Concluding thoughts: • Don’t have all answers • Committed to being part of national dialogue • Employing these strategies positions us for survival now and makes us stronger in future

  24. Must do’s: • Now and forever, pull together as true partners-no longer optional • Strengthen our institutions to meet needs of next generation of students

  25. Strategies for New Circumstances June 16, 2009 Bruce Maas, bmaas@uwm.edu Jerry Tarrer, jtarrer@uwm.edu

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