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Your Meeting Will Begin Momentarily…

Your Meeting Will Begin Momentarily…. Work Support Strategies County Leadership. Call and Webinar September 10, 2013. www.pcghumanservices.com. Agenda. Updates SSI Task Management County Sharing County Query – Innovations Document Questions/Concerns. Updates: NC FAST.

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Your Meeting Will Begin Momentarily…

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  1. Your Meeting Will Begin Momentarily…

  2. Work Support Strategies County Leadership Call and Webinar September 10, 2013 www.pcghumanservices.com

  3. Agenda • Updates • SSI • Task Management • County Sharing • County Query – Innovations Document • Questions/Concerns

  4. Updates: NC FAST • Pilot Counties: Orange, Chatham, Johnston, Carteret • Go Live 9/9 Counties: 18; Go Live 9/11 Counties: 18 • Phase 1 Counties: Scheduled to go-live (9/9, 9/16, 9/23) • Updates from P2/6 Pilot – Lindsey Shewmaker (Orange)

  5. Updates: Other Regional Meetings • County Champions Half-Day Sessions • Central: September 26-27 (WSS Session from 9:30 AM to 12:00 PM on 9/26) • Please let us know you are coming (email Judy or Erin) Social Services Institute • October 23-25, 2013; Hickory • Registration is up: http://ncacdss.org/socialservicesinstitute.html • Registration closes October 4. • WSS and WSS-related sessions (see next page) • Idaho!

  6. SSI

  7. Idaho! • Probable attendance at SSI • Russ Barron, Administrator ID DHW • Lori Wolf, Deputy Administrator DHW • Front-line Supervisor • 2-3 Sessions • WSS Champions • County Leadership/Supervisors • Topics: • Universal Worker • Managing during transition • Setting stretch goals • Preparation – coming soon to the webpage

  8. Task Management

  9. Task Management Considerations • Where will processes start and stop: ie, Intake vs. Processing • With a non-Universal change unit, how will changes be processed across programs? • What happens to some of our more “unique” programs? Work First, SA…. • Caseloads vs. Queue-pulling. Pros and Cons and working with what NC FAST permits • Who goes where? Deciding on Staffing • To Rotate or not to Rotate

  10. Innovations Doc: Task Management

  11. County Sharing: Task Management Guilford Cleveland Buncombe

  12. County Query County Strategic Innovations Document • What’s the ONE thing you have done that’s had the biggest impact on your success implementing NC FAST

  13. Discussion

  14. Contact Sheet Judy Lawrence Erin Henderlight PCG Project Manager ehenderlight@pcgus.com (828) 214-3614 Shannon Montanez PCG Project Team smontanez@pcgus.com (919) 576-2266 DHHS Project Manager Judy.lawrence@dhhs.nc.gov (336) 227-2063

  15. Public Consulting Group, Inc. 148 State Street, Tenth Floor, Boston, Massachusetts 02109 (617) 426-2026, www.publicconsultinggroup.com

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