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George at the centre

George at the centre. What does a patient-led service feel like?. Getting good treatment in a comfortable, caring and safe environment, delivered in a calm and reassuring way. Having information to make choices, to feel confident and to feel in control.

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George at the centre

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  1. George at the centre

  2. What does a patient-led service feellike? • Getting good treatment in a comfortable, caring and safe environment, delivered in a calm and reassuring way. • Having information to make choices, to feel confident and to feel in control. • Being talked to and listened to as an equal. • Being treated with honesty, respect and dignity. Now I feel tall. What a patient-led NHS feels like December 2005

  3. Patient Benefit • Experience better health and wellbeing • Improved medicines compliance • Prevent need for emergency health and social care • Have greater confidence and sense of control • Have better mental health and less depression • Remain in their own home

  4. George Smith is Well - Current Health Care Plan Social Care Plan Family, Friends, volunteers 24/7 8-6/5 Community Health & Care Professionals 24/7 GP Practice Patient Record Social Care Patient record NHS Direct/OOH

  5. Community Alarm Control Centre George Smith is Well – Intermediate Future Carer Register £ Family, Friends, volunteers Community Health & Care Professionals 24/7 24/7 £ Case Manager Joint H&SC Care Plan 24/7 GP Practice Patient Record 24/7 NHS Direct/OOH

  6. Community Alarm Control Centre George Smith is Well – Long Term Future Carer Register £ Joint H&SC Care Plan Family, Friends, volunteers Community Health & Care Professionals Single Patient record Home Hub Case Manager Joint H&SC Care Plan NHS Direct/OOH

  7. George Smith is unwell - Current Family, Friends, volunteers Emergency services 24/7 8-6/5 Community Health & Care Professionals Acute or Mental Health Trust 24/7 GP Practice & Social Care Patient Records NHS Direct/OOH

  8. Community Alarm Control Centre George Smith is unwell – Intermediate Future Carer Register H&SC Care Plan Family, Friends, volunteers H&SC Care Plan £ 24/7 24/7 Community Health & Care Professionals £ Case Manager H&SC Care Plan 24/7 H&SC Care Plan Emergency services Acute or Mental Health Trust 24/7 NHS Direct/OOH

  9. Community Alarm Control Centre George Smith is unwell – Long Term Future Carer Register £ Joint H&SC Care Plan Family, Friends, volunteers Community Health & Care Professionals Case Manager Single Patient record Home Hub Joint H&SC Care Plan Emergency services NHS Direct/OOH

  10. Gaze into the future

  11. George is supported by an integrated health and social care service enhanced by assistive technology (AT) • To expand on the benefits of the integrated service, and assistive technology, to George • To illustrate the interfaces required between different stakeholders in order to best support George • To highlight the benefits of pooling resources, knowledge & expertise • To highlight the standards for response George could expect • To highlight that the equipment is one small part of service provision • To highlight the way in which patients have to modify their behaviour in order to get the most out of AT • To illustrate how AT can support the integration of Health & Social Care support (technology enabled change)

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