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Assessing the organization’s decision to “reengineer” Has the organization reassessed its mission and strategic goals? Has the organization identified performance problems and set improvement goals? Should the organization engage in reengineering? Assessing the New Process’ Development
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Assessing the organization’s decision to “reengineer” • Has the organization reassessed its mission and strategic goals? • Has the organization identified performance problems and set improvement goals? • Should the organization engage in reengineering? • Assessing the New Process’ Development • Is the reengineering project appropriately managed? • Has the project team analyzed the target process and developed feasible alternatives? • Has the project team completed a sound business case for implementing the new process? • Assessing Project Implementation and Results • Is the organization following a comprehensive implementation plan? • Are the executives addressing change management issues? • Is the new process achieving desired results?
MISSION Defines Accomplish WORK PROCESSES Execute Guide DECISIONS Consider Supports INFORMATION Employs Processes TECHNOLOGY
BPR Drives Many Changes Business Process Reengineering Management & Decision Support Structures Policies and Regulations Core Processes People and Organizations Information and Technology