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OCS and Exchange in Action

OCS and Exchange in Action. Nathan Winters – Exchange MVP Dimension Data – Lead Consultant MMMUG – www.mmmug.co.uk. Microsoft Unified Communications. Messaging E-mail Calendaring Unified Messaging. Communications Instant Messaging Conferencing Enterprise Voice. Identity & presence.

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OCS and Exchange in Action

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  1. OCS and Exchange in Action Nathan Winters – Exchange MVP Dimension Data – Lead Consultant MMMUG – www.mmmug.co.uk

  2. Microsoft Unified Communications • Messaging • E-mail • Calendaring • Unified Messaging • Communications • Instant Messaging • Conferencing • Enterprise Voice Identity & presence

  3. OCS 2007 R2 Architecture UC endpoints Public IM Clouds ArchivingServer DMZ WindowsLive AOL OCS 2007 R2 Pool Data Audio/Video Yahoo • Workloads: • IM/Presence • Conferencing • Voice • UCAS Applications • Apps sharing • Web Components SIP Active Directory Remote Users Backend SQL server Front-End Server(s) Edge Servers CommunicatorWeb Access Advanced Media GW Group Chat Exchange 2007 Server UM Federated Businesses (Mediation Server) Voicemail Monitoring Server PSTN

  4. Exchange 2007 Exchange 2007 Edge Server Intranet DMZ Windows Server Exchange 2007 Windows Server Client Access HubTransport Exchange 2007 Edge Transport Unified Messaging Mailbox Exchange 2007 Server Roles

  5. Our Demo Environment

  6. Clients and Devices for OCS 2007 R2 • Office Communicator 2007 • Office Live Meeting 2007 client • Conferencing Add-in for Microsoft Office Outlook • RoundTable • Office Communicator Web Access • Office Communicator Mobile • Office Communicator phone experience • PC peripheral devices

  7. Exchange Server 2007Investment themes Built-in Protection Anywhere Access Operational Efficiency Enterprise-class availability at lower cost Protection from internal and external threats Simplified compliance for the organization Unified messaging solution Outlook experience from desktop to mobile devices Efficient collaboration: meetings and document sharing Optimized for performance and scalability Easier and more flexible deployment Greater administrator productivity

  8. UM Overview Problems Being Addressed • Voice and e-mail exist as separate inboxes hosted on separate servers accessed through the desktop for e-mail and the phone for voicemail • Fax messages come to stand-alone fax machines and require personnel to monitor • Users and administrators have to manage their communications from multiple locations with multiple sets of tools

  9. Streamlined Communications • Operational Flexibility & Control • Extensible Communications Platform

  10. DelegationKey features • Inbound & Outbound Calls • Multiple delegate support • Multiple executive support • SimRing exec and delegates or delegates only • Configurable through Communicator by Executives • Delegates must use Attendant 10

  11. Communicator Attendant Call management application for team assistants Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers

  12. Demo

  13. Communicator Mobile • NEW: Single Number Reach • Performance improvements • Mobile presence state • Usability enhancements • NEW: Communicator Mobile for Java • Nokia (S40), Motorola RAZR (v3XX)

  14. The Unified Mobile Device • Currently have a minimum of two numbers • Work Extension • Work Mobile • Personal Mobile • x,y,z • Can Simultaneous Ring \ Auto Forward • Set through MOC and CoMo • Unifying the Experience • What about the other way around: • Dialling out from your mobile..?

  15. Single Number Reach • Provide single number for business communication • Mobile devices are an extension of yourcompany identity • Incoming calls to work number are routed to mobile device • Outbound calls from phone use work number identity • One voice mailbox for all work-related communication • Maintain enterprise relationship with value chain participates even if key employee departs

  16. Single Number Reach • Scenario: Alex calling Ben Alex Ben PSTN Mobile Operator Internet OCS 2007 R2 Alex select Call via Work (signal goes trough the cellular network data channel) Alex and Ben both receive call back from OCS (signal goes through cellular network voice channel+ PSTN)

  17. Communicator Web AccessHTML-based IM, presence, & desktop sharing Use a web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference

  18. Cross Platform Desktop SharingCommunicator based sharing of desktop programs Collaborating users can share their desktop programs across different platforms * Communicator Web Access

  19. Group ChatPersistent topic based conversations Teams can collaborate with each other by participating in topic based discussions that persist over time

  20. Response GroupUser configurable call treatment, queuing & routing Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry Key Features • IVR , Speech Recognition and Text-to-Speech Call Treatment • User-configured routing rules • Serial, parallel, longest Idle & round robin routing • Call Queuing with Music on Hold • Agent presence aggregation • Call context on inbound calls

  21. Dial-In ConferencingOn premise audio conferencing bridge Key Features • Supports VoIP and/or PSTN dial-in • Conferencing Attendant • Scheduled or reservationless conference • Save conferencing costs by setting up an on-premise audio-conferencing bridge for both internal and external users

  22. Demo

  23. Streamline CommunicationsIntuitive experience for end users to manage their communications • Empower your workers with software-powered voice • Find & communicate with the right person, right now • Rich, flexible, integrated conferencing solutions • Click-to-communicate from where you work • Anywhere access on any device

  24. Operational Flexibility & ControlProvide the choices users want with the control you need • Reduce costs while expanding options • Ensure compliance and security • Centralize provisioning • Simplify management • Provision devices that meet user needs Reduce costs while expanding options Ensure compliance and security Centralize provisioning Simplify management Provision devices that meet user needs

  25. Extensible Communications PlatformBuild on a platform that works with what you have today • Extend your existing telephony infrastructure • Build communications into any business solution • Quickly develop solutions with well-known tools • Deliver more secure communication solutions

  26. Key Concepts • Presence • Different Groups • Automation • Custom Presence • Instant Messaging • Escalation to other media • Voice • LiveMeeting • Transfer Call • Outlook & OWA Integration • Exchange Unified Messaging • Communicator Web Access

  27. Key Concepts • LiveMeeting • Dial in conferencing • Access from the Web • Communicator Mobile v3 • Response Group • Attendant Console • Delegation (Boss/Admin) • Group Chat • Desktop Sharing

  28. Q & A • Contact Details • Nathan Winters – Lead Consultant – Exchange MVP • nathan@clarinathan.co.uk

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