Q w e s t W h o l e s a l e M a r k e t s

1. Q w e s t W h o l e s a l e M a r k e t s CLEC to CLEC Migrations LNP The Qwest CLEC Forum September 16-17, 2002 The information provided on every slide in the following presentation is for training purposes only. The information provided does not create or modify any legal obligations, promises or expectations between Qwest and CLEC customer. The parties’ relationship is governed by existing legal obligations and contracts.

2. CLEC to CLEC Migrations LNP • LNP, Local Number Portability • Qwest Port Out • Qwest Wholesale Port In • Improper Porting • Wireless Porting Update Q w e s t W h o l e s a l e M a r k e t s

3. LNP – Local Number Portability The ability of users of telecommunications services to retain, at the same location, existing telecommunications numbers, without impairment of quality, reliability, or convenience when switching from one telecommunications carrier to another. Q w e s t W h o l e s a l e M a r k e t s

4. Qwest LNP – Port Out Q w e s t W h o l e s a l e M a r k e t s

5. Port Out Service Improvement • SUPP activity • Send a SUPP LSR via IMA/EDI for due date change or cancel up to 8pm on the LSR due date • For Late notification send the SUPP LSR if prior to noon the day following the due date • For Late notification send the SUPP LSR and make a phone call if beyond noon the day following the due date Q w e s t W h o l e s a l e M a r k e t s

6. Qwest Wholesale LNP – Port In Q w e s t W h o l e s a l e M a r k e t s

7. Port In Process Improvement • Current Process delays port activity, new provider is not able to confirm DD w/ end user in a timely manner. • Current Process improvement planned to offer a standardized delivery date for port in activity. Q w e s t W h o l e s a l e M a r k e t s

8. Qwest Wholesale Port In Process Improvement Q w e s t W h o l e s a l e M a r k e t s

9. Port In Process Improvement • Process Improvement to provide clear guidelines and deliver timely end-user Due Date. • Process Improvement to provide timely FOC to the New Service Provider. • Qwest anticipates a reciprocal response. Q w e s t W h o l e s a l e M a r k e t s

10. Port In Due Date Matrix 6 Day Interval 10 Day Interval SIMPLE (1FR/1FB) 1-50 1FR/1FB Line Ported 51 + 1FR/1FB Lines Ported Complex Services (PBX, Trunks, ISDN, 1-25 Lines Ported 26 + Lines Ported Centrex) Port In Process Improvement Q w e s t W h o l e s a l e M a r k e t s

11. Improper Ports • Port w/o LSR notification • No response to LSR Jeopardy and/or Reject Port of incorrect number(s) • Port confusion by End-User Q w e s t W h o l e s a l e M a r k e t s

12. Port Without LSR Notification • Issue: • Repair call from the CLEC or End-User is received, port not working correctly, no LSR found • Impact: • Additional work for both Qwest and CLEC to resolve issue • Trigger not set • Telephone Number reassignment may occur • End-User is billed by both providers Q w e s t W h o l e s a l e M a r k e t s

13. No Response to LSR Jeopardy and/or Reject • End User impact if issue not resolved • Service effecting generates Repair call • Additional work for both Qwest and CLEC to resolve • Trigger not set • Telephone Number reassignment may occur • End-User is billed by both providers Q w e s t W h o l e s a l e M a r k e t s

14. Port of Incorrect Number • Issue: • Valid LSR received with correct telephone number, but transposed or additional numbers are ported that do not appear on the LSR. • Impact: • Qwest has disconnected a different number than the CLEC. • Qwest has not set triggers for the additional numbers ported, end user service is effected. • Qwest continues to bill the additional numbers until notified of duplicate billing. Q w e s t W h o l e s a l e M a r k e t s

15. Port Confusion by End-User • Clear direction is required for the end-user. • If the end-user is disconnected prior to the port request, they are not port eligible. • If Retail processes disconnect, then port activity is undisclosed. Q w e s t W h o l e s a l e M a r k e t s

16. Wireless Port Update • Wireless Porting – delayed for 1 year • 11-24-2003 – new deployment date • Impact to the current environment • OBF LSR field “NPDI” will become active to distinguish port activity for Wireless • Wireless to Wireline • Wireline to Wireless Q w e s t W h o l e s a l e M a r k e t s