1 / 16

Culture of Quality in Education

Culture of Quality in Education. Motivation. Crisis Drives Change 1 : How are you doing? Could you do better? Competition is here : (4/10/2014–Binghamton Press) “ The gauntlet was thrown down Wednesday night on Elmira's proposed charter school”.

kiet
Download Presentation

Culture of Quality in Education

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Culture of Quality in Education

  2. Motivation Crisis Drives Change1: • How are you doing? Could you do better? • Competition is here: (4/10/2014–Binghamton Press) • “The gauntlet was thrown down Wednesday night on Elmira's proposed charter school”. • “Throughout the entire (charter school) marketing campaign the message from leadership has been they can do better than City school district.” • “About 70% of state aide follows each student to the charter school instead of their home district, which still pays for transportation, etc.” When Systems are stressed their true nature is exposed. Are your Processes Competitive, Superior, World Class? 1. Jim Womack, Lean Thinking

  3. What Will Success Look Like (in a not for profit environment) • “Start with the end in mind.” 2 • Invigorated Staff, performing meaningful activities • Time to meet student’s individual needs • Energized students • Improved math & reading scores • Develop a Culture of Quality* • Model for others to follow . . . If you don’t like change you will like irrelevancy even less… 2 .Stephen R. Covey, Seven Habits of Highly Effective People

  4. What is a “Culture of Quality*” • A Team Sport… • Become a student of the game…. • See and Act on needed process improvements • Show your Customer not tell them • Disney, Trader Joe’s, Marriott, …. • Not just one Group or Department but EVERYONE… • “ Where the rubber meets the road ” Many small improvements are a key to the pursuit of perfection.

  5. The Experiment • Apply Business Process Management & Lean Six Sigma to Education(Not done before….) • Manufacturing  Automotive & Aerospace Industries • Office / Business Transactions  Finance & Contracts • Medical  Hospital: Length of Stay, Wait Times • Education  ________________________ Bank of America famously stated that their goal is not to complete a million successful transactions, but instead to complete one successful transaction — and then repeat it a million times. That’s process management.

  6. Business Process Management • Business Process Management (BPM) is a process-centric approach to defining/refining processes, organizations and/or technology and systems to achieve financial and operational business mission objectives. • It encompasses a complete process life-cycle beginning with front-end process discovery, process design, through to deployment, operations, monitoring and subsequent optimization. • BPM includes robust process improvement methodologies including Lean and Six Sigma facilitating the transition from a current state to an improved future state. Practical Approach Based On Established Methodologies

  7. Our Approach • What is Lean Six Sigma? • Lean: Process Optimization (Efficiency) • Six Sigma: Eliminate Defects (Accuracy) • Document - Align – Optimize • http://www.crosstalkonline.org/storage/issue-archives/2012/201205/201205-Robi.pdf • Identify Key Processes & Prioritize • Document Current State • Develop Ideal • Generate Future State Lean Processes Operating at Six Sigma Capability

  8. Principles of Lean • Value: Specify value by product and service from the customer’s perspective • Value Stream: Identify the value stream for each product and service • Flow: Ensure the value flows without interruption • Pull: Let the customer pull value from the producer • Perfection: Continuous pursuit of perfection • Value: A product or service provided at the right time, quality, and price

  9. What is Six Sigma? • A tool set and approach that allows the user to: • Reduce variation in any process • Ensure process is under control • Ensure process meets customer’s requirements • Predict impact of changes in the process Variation is the enemy!

  10. How good is a 99%Process ? • Being 99.73% (3) Sure” would result in… • 20,000 wrong drug prescriptions a year • 107 incorrect medical procedures a day • 18,322 pieces of mishandled mail an hour • 2,000,000 documents lost by IRS a year • 32 plane accidents per million landings Defects per million opportunities (DPMO) ... A process with 3.4 defects per million opportunities is said to have achieved six sigma.

  11. -6 -5 -4 -3 -2 -1 +4 +5 0 +1 +2 +3 +6 68.27% 95.45% 99.73% 99.9937% 99.999943% 99.9999998% Typical Areas Under the Normal Curve What is Six Sigma Performance?

  12. Our Facilitated Process 1 5 2 3 4 Our Enterprise Approach is the Enabling Discipline to Manage Complexity and Facilitate Change

  13. Enterprise Modeling Business & InfrastructureServices Presentation System Domains Security Functional Requirements Personnel Regulatory Financial Facilities Operations Suppliers Logistics Transportation Applications Data Non - Functional Requirements Automation Processes Hardware Data Deliverables Meta Data Definitions IDEF UML UML BPMN Holistic Approach Aligning Processes with Data, Applications & Hardware using Standard Modeling Techniques BPMN-Business Process Modeling Notation IDEF -IDEF1X (Integration Definition for Information Modeling) UML-Unified Modeling Language

  14. Process Modeling

  15. My Track Record • Fluor Corporation • Finance & Accounting • Human Resources • Document, Align and Optimize • General Motors Corporation • Incentive Audit & Reporting (IAR) • Business Process Optimization • Resource Allocation Process • Alignment (business strategy to technical initiatives) • Management & Review • USG Corp – • Customer Business Integration • Enterprise Modernization Strategy / • Roadmap • Internal Lockheed Martin Corporation • Commercial Proposal Cycle • Long Term Modernization • Educational Planning Systems • GCSS-AF • Service Agency (LTS & CFS) • Depth-Breadth approach • Document, align and optimize • Headquarters Information Project (HIP) • Business Process Modernization • DON - Electronic Acquisition 21(EA-21) • Identified “Low Hanging Fruit” Processes • Captured “As-Is” Process (as executed) • Health Care • Baptist Health Enterprise Architecture Roadmap. • Security Assessment • Guthrie Health Systems • Bad Debt • Length of Stay (LOS)

  16. Questions & Answers Dennis B. Robi 607.761.9133 www.RobiQG.com DBRobi@RobiQG.com Website: Email: Enterprise DoD Architecture Framework Plus the Motivational View, CrossTalk-The Journal of Defense Software Engineering, April 2004. http://www.enterprise-architecture.info/Images/Defence%20C4ISR/EDoDAF.pdf Business Process Management Field Guide, CrossTalk-The Journal of Defense Software Engineering, May/Jun 2012. http://www.crosstalkonline.org/storage/issue-archives/2012/201205/201205-Robi.pdf

More Related