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November TechBreak ITS Update

November TechBreak ITS Update. November Items of Note. Academic Support Classroom Enhancements Classroom Capture System Research New Support Model “Smart” Classroom Design Academic Technology & Support Plan. November Items of Note. Application Enhancements New Web Services

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November TechBreak ITS Update

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  1. November TechBreakITS Update

  2. November Items of Note Academic Support Classroom Enhancements • Classroom Capture System Research • New Support Model • “Smart” Classroom Design Academic Technology & Support Plan

  3. November Items of Note Application Enhancements New Web Services • Online course evaluation • Online hiring application (in progress) • Web server hardware replacement Administrative Systems • New bulk-mailing software in use • New event management software up and running

  4. November Items of Note Infrastructure Services • Nearly doubled our internet bandwidth • Media Services check-out moved to the ITS Service Desk (new return policies) • Calls to the Help Desk – • Average time to answer is now 30 seconds • 68% of calls resolved at the time of the call

  5. November Items of Note Student Technology Committee • Working on technology improvements students would like to see. • Included some questions on our faculty/staff and student surveys.

  6. November Items of Note ITS Communication • Changed ITS Home Page to include “news blogs” to be added at least monthly, but can be ongoing. • Added link to network performance statistics in the “System Status” section.

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