Student Services and student support

1. Student Services and student support Student Services StudentServices@brighton.ac.uk

2. Student Services Accommodation Student support and guidance or personal tutors Student Staff in your academic department Friends and coursemates Information Services Students’ Union The student support network Student Services StudentServices@brighton.ac.uk

3. Student Services • We are a university department, separate from the school dedicated to providing student support. • Students can come to us in complete confidence about anything. • We have offices at each site. • If we can’t help, the chances are we know someone who can. Student Services StudentServices@brighton.ac.uk

4. Student Services • We provide free, professional support to all University of Brighton students. • All advice is tailored to your individual needs and is impartial. • Any help we provide does not affect your academic record. Student Services StudentServices@brighton.ac.uk

5. Some examples: • I want to find a part-time job. • Where can I find local childcare? • How can I learn to take better lecture notes? • I need to extend my student visa. • How can I get more involved in the local community? • My housemates are driving me up the wall. • I’ve run out of money. • I’ve got flu and my essay is due in tomorrow. • I think I’m on the wrong course. • I feel desperately lonely and don’t have anyone to talk to. • Where can I find Halal meat locally? • My tutor thinks I might be dyslexic. Student Services StudentServices@brighton.ac.uk

6. We have seven services • Career centres • Chaplaincy • Childcare • Counselling and wellbeing • Disability and Dyslexia Team • Health care • Student Advice Service Student Services StudentServices@brighton.ac.uk

7. Careers Centres • Careers counselling appointments • Career development workshops within courses • Careers information, linked to courses • Employer events, careers fairs, support finding work after graduation • Job Workshop – part-time and graduate vacancy service • Active Student volunteering • www.brighton.ac.uk/careers Student Services StudentServices@brighton.ac.uk

8. Chaplaincy • Pastoral care and support for those of all faiths and of no faith • Opportunities for worship, social events, choir • Pilgrimages and retreats • Community outreach projects Student Services StudentServices@brighton.ac.uk

9. Childcare • Two university nurseries offering flexibility, good value and support for student parents with kids aged 2-5 years • Help with networking and funding paperwork • OFSTED ‘outstanding’ accredited Student Services StudentServices@brighton.ac.uk

10. Counselling and wellbeing • Confidential personal and emotional support • Academic or non-academic issues • Provides opportunity to explore issues • Different counsellors available, with knowledge of specific subjects to suit individual requirements • Health and wellbeing initiatives Student Services StudentServices@brighton.ac.uk

11. Disability and Dyslexia team • Confidential information, advice and support with specialist staff • Advice on Disabled Students’ Allowance and liaison with funding authorities • Diagnostic testing and needs assessment • Liaison with academic departments for variations of assessment and teaching • One-to-one tuition and academic support • Study support sessions Student Services StudentServices@brighton.ac.uk

12. Health services • Local GP service available at Moulsecoomb and Eastbourne sites, links to other local services • Get vaccinated • Health information and advice • Sexual health services, drug and alcohol advice: UNISEX Register with a doctor now! Student Services StudentServices@brighton.ac.uk

13. Student Advice Service • Advice on student funding, budgeting, debt counselling • Additional funding: Access to Learning fund (ALF), bridging loans, benefits, tax credits etc • Soon to be launched online Money Matters : www.brighton.ac.uk/moneymatters • International student support – culture shock and personal issues as well as immigration and VISA advice Student Services StudentServices@brighton.ac.uk

14. Who do we help? • It is a relatively even gender split on who uses the services. • The majority of our users across our services (77–87%) are undergraduates. • Far fewer part-time students use our resources (on average between 5–22%) across the services.

15. Who do we help? Counselling • The highest proportion of students accessing the counselling service comes from the School of Health Professions (14%). • A disproportionately high age group accessing counselling is the 21–24 year-old group (44%) which comprises 17% of the university population.

16. Who do we help? Careers • The highest uptake of advice from the Careers service comes from Education (14%), Brighton Business School (12%), Environment and Technology (12%). • Our highest users are from year 1 (45%) followed by years 2 (27%) and 3 (24%) • Some schools make virtually no use of the Careers service: Arts & Architecture, CENTRIM and CLT amongst the lowest.

17. Who do we help? Student Advice Service (formerly Welfare) • 65% of our home/UK students and 30% of our overseas students have accessed the Student Advice Service.

18. Who do we help? Disability and dyslexia • 9% of the university population has a declared disability. Of this number, 95% access the DDT services. • Our two highest user groups come from SNAM and Arts and Communications (each comprising 11% of the DDT client base across the university). *Figures from 2007–08

19. Where to find us – Moulsecoomb

20. Where to find us – Grand Parade

21. Where to find us – Eastbourne Trevin Towers Student Centre, Welkin site.

22. Where to find us – Falmer

23. You can also find us on studentcentral: All our services are listed in the Student Life section Student Services announcementsappear here

24. ASK Study Guide • Available on studentcentral • Guidance on study techniques • Study support workshops throughout the year • Other workshops • computing skills • English language support for international students

25. Other work we do: • Equal opportunities and diversity • Harassment policy • Drug and Alcohol policy • Disability Discrimination Act • Student Mental Health Policy Student Services StudentServices@brighton.ac.uk

26. Our strategy • Embedding personal development and support for learning (linked to our areas of expertise) into the curriculum • Closer liaison with schools • Issue-based not department-based • Key referral points – staff! • Gather feedback on our services and on wider student issues • Quality service provision – Matrix standard Student Services StudentServices@brighton.ac.uk

27. Key projects • Better student induction • ‘On the Right Path?’ website www.brighton.ac.uk/ontherightpath • Look after yourself! • Money Doctors projects – to improve financial capability of students • Mental health/diversity awareness • Promotion to staff/parents/key referrers Student Services StudentServices@brighton.ac.uk

28. Contact us Student Services, Manor House, Moulsecoomb Place, Brighton, BN2 4GA 01273 642895 studentservices@brighton.ac.uk www.brighton.ac.uk/studentlife Student Life on studentcentral

29. Question time! Student Services StudentServices@brighton.ac.uk