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Experience the improvement learning curve through a quick-scan matrix at the Danube Rectors’ Conference. This February 2010 event in Novi Sad, Serbia, focuses on QM-driven policy facts and the resources needed for an EFQM QuickScan. Dive into the 61 questions, yes-and-no feedback, and valuable insights for your institution's leadership, people, processes, customers, society, and key results.
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QuickScan A stepbystepapproachtoexcellence DanubeRectors’ Conference February 2010, NoviSad (Serbia)
Improvement learning curve Experience in QM driven policy facts Matrix SA quick-scan Resources needed
QuickScan QuickScan
QuickScan EFQM
QuickScan 61 Questions
QuickScan Yes & No
QuickScan Feedback
Whole group 1 Liderazgo 2 P & E 3 Personas 4 Alianz & Rec 5 Procesos 6 R. Clientes 7 R. Personas 8 R. Sociedad 9 R. Clave
Your institution vs Group 1 Leadership 2 P & E 3 People 4 P & R 5 Processes 6 Customers R 7 People R 8 Society R 9 Key R
QuickScan structure Orientations Enablers Results
More on www.uniqm.net
Hands on it Let’s fill in QuickScan!