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Entreprise Licence Manager ( ELM )

Entreprise Licence Manager ( ELM ). 29’. Stéphane Buvat. Nom de code: 29min -2012-07-Entreprise Licence Manager ( ELM ) Juillet 2012.

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Entreprise Licence Manager ( ELM )

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  1. Entreprise Licence Manager (ELM) 29’ Stéphane Buvat Nom de code: 29min-2012-07-Entreprise Licence Manager (ELM) Juillet 2012 “Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis.  This roadmap is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.”

  2. Software compliance • License management across products and clusters • React to dynamic collaboration asks from business • Consistent commercial and product license – UCL and CUWL • Centralize/pool UC licenses • Simple fulfillment, reporting, overage Business Challenges Solution Business Value • Dramatically decrease operational licensing effort • NO license blockage to install, upgrade, add, trial/demo • Reduce sales cycle – wizard gives you licenses to order! How Does ELM Address Business Challenges?

  3. What's ELM Pre-Migration Checklist License Migration Overview License Migration Utility License Count Utility Enterprise License Manager License Upgrade

  4. What is ELM? • Licenses are now managed by an Enterprise License Manager (ELM) • ELM can run on a separate server or co-resident with product • ELM stores all the licenses the enterprise/SP purchased for the UC solution. • ELM tracks the "feature usage" of each product registered for license management and then evaluates the overall license status of the features under use.  • Based on the feature usage evaluation and the availability of licenses for the features, each product is notified of its license status i.e., whether or not the product is in compliance. • UC products (UCM, UC, BE5K, BE6K) will be supported in 9.0 as well CUP via UCM and HCS.

  5. Enterprise License Manager Cisco Customer UCM Cluster 2 UCM Cluster 1 Connection • License Manager - co-resident or on its own server • Potential for: • Automated license delivery • License over-allocation Back Office Connection Process UCM Process UCM Process ERP SWIFT Internet • ELM client ELM (active) FNO (Flexera) manual license request VOS VOS VOS • ELM client • ELM client ELM (Not Installed) ELM (Not Installed) • Automated License Reporting • Tiered License Substitution and Reallocation

  6. Exemple: ELM Standalone installation SOAP/https UCM ELM Standalone Network UCM Unity Connection

  7. Install – Upgrade • Installed by default with UC product deployments • UCM • CUC • Business Edition 5000 • Business Edition 6000 • Available as a standalone installation – Enterprise License Manager deployment • Installable on all MCS hardware supported by the product (CUCM, CUC) • Installable on VMWare using any OVA supported by the product (CUCM, CUC) • Upgradable using Cisco Unified OS Administration Software Upgrades GUI

  8. Install – Upgrade

  9. Licensing Operational Modes • Products will initially run in demo mode until ELM is configured to manage product and a license file is loaded. • Once a product is associated with an ELM, license usage will be reported to the ELM. The ELM will reconcile usage against license availability and report licensing status (compliance or non-compliance – overage) back to product. • Customers will have 60 days to operate in overage before a license must be obtained and uploaded.

  10. License Synchronization • The ELM will periodically query the license usage of each product – once a day by default. • License usage information for all products will be totaled and compared against the installed licenses to determine compliance. • License synchronization can occur on demand as well. ELM Client Product License Sync Request/Response CCM Enterprise License Manager License Usage

  11. Lost Communication • If the ELM and the ELM Client are not able to synchronize due to lost communication, • The product synchronization problem is tracked at the ELM and the ELM administrator is provided appropriate warnings. • The product will be informed of a license violation (reason=communication loss) and the time since detecting the communication loss • It will be up to the product how to handle communication loss license violations • During this period, licenses will become available to products that are accessible. • Once communication is restored, license counts will be synchronized and the product will be informed of the cleared license violation. Product ELM Client ELM

  12. What happens during demo mode? • Each product determines how they enforce demo mode. • For UCM, • There are NO restraints placed on the use of the system during demo mode.  All features can be configured and the number of users and phones is not limited.  • For CUC, • All features can be configured however the number of users is limited.  • Demo mode never expires. • Upgrading does not reset the product to demo mode.

  13. What happens during overage mode? • Each product determines how they enforce overage mode. • For UCM, the overage period is limited to 60 days. Upon expiration, • The system will remain operational with provisioning restrictions • Additional users and phones can not be provisioned • Existing users and phones can not be de-provisioned • For CUC, the overage period is limited to 60 days. Upon expiration, • The system will no longer be operational. • No voicemail may be left or retrieved. • Upgrading does not reset overage. • Rebooting can extend expiration by 1 day.

  14. ELM Reporting • The ELM provides various reports including: • Associated product instances • License usage - product instance • License usage – enterprise • Licensing compliance status • Product instance synchronization status Example License Usage Report

  15. Backup - Restore Integrated with Disaster Recovery Cross launch capabilty from ELM GUI to Disaster Recovery Uniform user experience Consistent CLI with other VOS-based products ELM “seed” administration account name and password set during installation ELM CLI can be used to change the ELM account name and/or password Account Management

  16. Prior to UC 9.0 migration: Fulfill any unused license PAKs* Install all licenses* Use Cisco License Count Utility (UCT) to plan UC 9.0 CUCM license requirements Order UC 9.0 Pre-Migration Checklist *IMPORTANT NOTE: Unused PAKs and/or licenses from pre-9.0 versions cannot be fulfilled once migrated to version 9.0

  17. UC 9.0 License Migration STEP 1: UC 9.0 Migration Upgrade UC Applications and UCM to Version 9.0 • Reference the SRND at www.cisco.com/go/uc UCM (sub) Customer • STEP 2: Install ELM 9.0 • ELM Version 9.0 installed – with product or as standalone server • Reference the ELM User Guide at www.cisco.com/go/uc ELM STEP 3: Connect ELM to UC 9.0 products Add UCM (pub), BE6k/BE5k, Unity Connection products to ELM inventory • Reference the ELM User Guide at www.cisco.com/go/uc UCM (pub) 9.0 Unity Connection SOAP/https 9.0 SOAP/https 9.0

  18. UC 9.0 License Migration (cont’d) STEP 4: ELM Migration Utility Use ELM Migration Utility to Plan then Order then Install migrated licenses • Reference the ELM User Guide at www.cisco.com/go/uc STEP 5: Generate Migration Request Generate Migration Request creates the required information for license migration. • Reference the ELM User Guide at www.cisco.com/go/uc Customer • STEP 6: Request License Migration • From www.cisco.com Product License Registration portal – Get New – Migration License – Unified Communications 9.0 • www.cisco.com/go/license ELM • STEP 7: Install License • Install UC 9.0 License file (.bin) in ELM. Use License – Install License File • Reference the ELM User Guide at www.cisco.com/go/uc Plan Order Install step 7 step 6 step 4 step 5 www.cisco.com

  19. Migration Complete

  20. License Count Utility (UCT) • (optional) May be used for planning migration to UC 9.0 licenses for CUCM instances. • Allows a customer to view CUCM license requirements for all CUCM devices and to plan for unused DLU allocation to UC 9.0 licenses. • Cisco License Count Utility may be downloaded from the www.cisco.com software download site (Cisco Unified Communications Manager 8.6 utilities Unified Communications Manager / CallManager / Cisco Unity Connection Utilities ) License Count Utility (UCT)

  21. UCT

  22. License Count Utility (UCT) • Use for pre-purchase planning • Connect and generate license report • Review current license usage • Plan unused DLU license allocation

  23. Questions / Réponses …. Nous souhaitons partager avec vous ! Pendant un mois, nous souhaitons recueillir toutes vos questions. L’intervenant apportera une réponse à chaque question. Un document Q&A regroupant l’ensemble des questions et des réponses sera disponible en ligne le mois suivant. Pour une meilleure gestion, les questions seront posées uniquement par email en respectant les deux points suivants. • L’email sera envoyé à l’intervenant du 29 minutes, en copiant Stéphane Buvat systématiquement. • Le sujet de l’email sera « obligatoirement » sous le format: QA-29min-Année-Mois-’’nom de code de la présentation’’ (voir sur la première page de la présentation). Exemple: QA-29min-2011-01-UCon UCS

  24. Questions / Réponses email …. Email de l’intervenant Copie Stéphane Buvat – stbuvat@cisco.com Respecter le format suivant: QA-29min-année-mois-’’nomde code de la présentation’’ *** Exemple: QA-29min-2011-01-UCon UCS***

  25. Les indispensables ……..

  26. Chez Cisco ! Qui pour m’aider ????

  27. Ciscovous aide et s’engage au quotidien AVANT VENTE ETUDE - PLANNIFICATION - INTEGRATION SUPPORT O O P P D I Production Avant Vente Projets QUI: Partner Helpline Channel Account Team QUOI: Toutes Technologies QUI:PDIHelpDesk QUOI: Collaboration uniquement QUI: TAC / Advanced Services QUOI: Toutes Technologies

  28. Partner Helpline • Pourqui? • Partner Helpline (PH) est un outil mis à la disposition des ingénieurs avant-vente des partenaires Cisco. • Pourquoi ? • Pour l’accès à une base de connaissances sur les produits • Poster des questions nouvelles dès que cela est nécessaire. • Obtenir une assistance complémentaire • Aucun quota sur le nombre de « case » ouvert

  29. Partner Helpline site http://www.cisco.com/web/partners/tools/helponline/index.html Note : L’url pour le site en Français. (Nous recommandons d’utiliser en priorité la version Anglaise) http://www.cisco.com/web/partners/tools/helponline/prh/index_fr.html

  30. PDI Helpdesk • Pour qui ? • PDI Helpdesk (PDI-HD)estun service de support proactif mis à la disposition à l’ensemble de nos partenaires Cisco. • Pourquoi ? • Répondre à des questions sur des tâches complexes de planification, de conception et de mise en œuvre des solutions de Collaboration Cisco (uniquement). • Obtenir des documents pour répondre à un appel d’offre(Cliquer sur le lien Stepsto Success dans Related links) • Aucun quota sur le nombre de « case » ouvert

  31. PDI Helpdesk site http://www.cisco.com/web/partners/tools/pdihd.html#~one

  32. PDI Helpdesk: Contacts • Heured’ouverture • Service ouvert : 5j/7 du lundi au vendredi de 7h à 19h • Fermé les jours fériés Cisco • Ouvrir un “Case” par internet • Cliquersur le lien: http://www.cisco.com/go/pdihelpdesk • Ouvrir un “Case” par téléphone • France Numéro : 0800 770 400 ou +33 (0)1 58 04 58 58 • La liste des numéros téléphones des autres pays est disponible sur le site • Consulter les Questions/Réponses • Cliquezsur le lien: https://supportforums.cisco.com/index.jspa

  33. TAC Comment ouvrir un case Online *(TACService Request Tool) E-mail(tac@cisco.com) Telephone ** Case de sévérités 3 ou 4 Toutesdemandesd’ouverture de Case Case de sévérités 1 ou 2 (ex. Coupuretotale de la téléphonie). France tel : 0800 770 400 * TAC Service Request Tool : http://tools.cisco.com/ServiceRequestTool/create/launch.do ** Listedes numéros de téléphone : http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html#telephone

  34. TAC Site • TAC Service Request Tool : http://tools.cisco.com/ServiceRequestTool/create/launch.do • Note: Mise à jour d’un Case par email • Envoyer email à l’ingénieur en charge du Case • Mettre le numéro du Case dans le titre • Copier attach@cisco.com

  35. Collaboration: Liens utiles (1) Newsletter CPI France : http://www.cisco.com/web/FR/unified_partners/subscribe.html CiscoMag : http://www.cisco.com/web/FR/solutions/CiscoMag/2010/04.html Portail d'Interopérabilité : http://www.cisco.com/en/US/netsol/ns728/networking_solutions_program_category_home.html SizingTool : http://tools.cisco.com/cucst/faces/login.jsp Applications UCvirtualisées : http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization Design Guides : http://www.cisco.com/en/US/netsol/ns742/networking_solutions_program_category_home.html

  36. Collaboration: Liens utiles (2) Dynamic Configuration Tool : https://apps.cisco.com/qtc/config/jsp/configureHome.jsp OrderStatusTool : http://tools.cisco.com/qtc/status/tool/action/LoadLandingScreen Extranet Partenaires France : http://www.cisco.com/web/FR/unified_partners/unified_home.html#~tab-a Partner Education Connection (PEC) : http://www.cisco.com/web/learning/le36/learning_partner_e-learning_connection_tool_launch.html Marketing Library : www.cisco.com/web/go/marketinglibrary (Vous y trouverez les templatespowerpoint Cisco, les images des produits en différentes définitions voir avec fonds transparents)

  37. Portails partenaires France Collaboration https://ciscosales.webex.com/ciscosales/portal/548557 Borderless-réseau: https://ciscosales.webex.com/ciscosales-fr/portal/654262 Borderless-sécurité : https://ciscosales.webex.com/ciscosales-fr/portal/393322 Et https://ciscosales.webex.com/ciscosales-fr/portal/356922 Borderless-wifi https://ciscosales.webex.com/ciscosales-fr/portal/266522 Borderless-management de réseau https://ciscosales.webex.com/ciscosales-fr/portal/311927 Datacenter http://cisco.webex.com/meet/akouninemot de passe ciscoDC

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