780 likes | 1.02k Views
The Magic of Exceptional Leadership, Teamwork & Service. Doug Lipp G. Douglas Lipp & Associates Presented to SIM DFW Chapter March 3, 2008. The Magic of Exceptional Leadership, Teamwork & Service. Confession: There is no “Magic”. Confession: There is no “Magic” It’s Doing
E N D
The Magic of Exceptional Leadership, Teamwork & Service Doug Lipp G. Douglas Lipp & Associates Presented to SIM DFW Chapter March 3, 2008
The Magic of Exceptional Leadership, Teamwork & Service www.DougLipp.com
Confession: There is no “Magic” www.DougLipp.com
Confession: There is no “Magic” It’s Doing Ordinary Things Extraordinarily Well www.DougLipp.com
The Challenge of Outwitting, Outplaying, and Outlasting Your Competition www.DougLipp.com
“Be Willing to Change To Remain the Same” www.DougLipp.com
Organizations That Reinvent Themselves Doug Lipp www.DougLipp.com
Organizations That Reinvent Themselves Will Dominate Their Market! Doug Lipp www.DougLipp.com
Maximize Your Potential: www.DougLipp.com
Maximize Your Potential: Overcome the Obstacles www.DougLipp.com
Maximize Your Potential: Overcome the Obstacles Create the Opportunities www.DougLipp.com
The Obstacles www.DougLipp.com
Obstacle #1 Let The “Old Ways” Rule www.DougLipp.com
“Old Ways” • Stuck in A Rut • We’ve never done it this way • Back in the good ‘ol days… • That’s their job… • What would Walt say? www.DougLipp.com
Obstacle #2 “We’re Soooo Good” www.DougLipp.com
“Soooo Good” • Arrogance • Complacency • The One-Trick Pony www.DougLipp.com
Obstacle #3 Everyone Else is: “A Jerk” “Incompetent” “Too Demanding” www.DougLipp.com
“Everyone Else is a Jerk” • Mutual Bashing & Contempt • Robotic / Self-Centered • Other Person’s / Group’s Fault • No Trust / Mud in Middle www.DougLipp.com
Obstacle #4 • “Save” Your Way • to • Prosperity www.DougLipp.com
Save to Prosper • Fire the Matterhorn Climbers! • Tinkerbell? What’s the ROI? • Who Needs Training? www.DougLipp.com
Save to Prosper • Fire the Matterhorn Climbers! • Tinkerbell? What’s the ROI? • Who Needs Training? • Don’t Value Your Value www.DougLipp.com
The Opportunities www.DougLipp.com
Opportunity #1 Communicate Communicate Communicate www.DougLipp.com
Communicate www.DougLipp.com
Communicate • Tear Down the Walls www.DougLipp.com
Communicate • Tear Down the Walls • Consistency & Discipline www.DougLipp.com
Communicate • Tear Down the Walls • Consistency & Discipline • Words + Actions = Execution www.DougLipp.com
Communicate • Hire Right www.DougLipp.com
Communicate • Hire Right • Train Right www.DougLipp.com
Communicate • Hire Right • Train Right • Treat Right www.DougLipp.com
Communicate • To Achieve & Sustain • Your Culture www.DougLipp.com
“We have a tendency to live in our own silos” www.DougLipp.com
CoreValues www.DougLipp.com
Communicate • [Disney Land is]… • “The Happiest Place on Earth” www.DougLipp.com
Communicate • “The Happiest Place on Earth” • “We Improve Peoples’ Lives” www.DougLipp.com
Does Your Culture • Reward • Creative Thinkers? www.DougLipp.com
The FedEx “Magic 7” Words: www.DougLipp.com
The FedEx “Magic 7” Words: • “I Don’t Know, • What do You Think?” www.DougLipp.com
Opportunity #2 Observe, Imagine, Deliver www.DougLipp.com
Opportunity #2 Observe, Imagine, Deliver Expanding the Possibilities……Through Teamwork! www.DougLipp.com
Balanced Teams Can: Outwit, Outplay, and Outlast The Competition www.DougLipp.com
Teamwork www.DougLipp.com
Teamwork • Seeing the Possibilities = Outwit www.DougLipp.com
Teamwork • Seeing the Possibilities = Outwit • Being Flexible = Outplay www.DougLipp.com
Teamwork • Seeing the Possibilities = Outwit • Being Flexible = Outplay • Relying on Your Team = Outlast www.DougLipp.com
Opportunity #3 The World Is Changing… Are You? www.DougLipp.com
Are We Looking • At the Same Thing? www.DougLipp.com