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Listening and dialogue

Listening and dialogue. Rebecka Arman. Four fields of conversation (Isaacs). Modes of communication. Serial monologue (phase 1) Solo advocacy Making speeches Maintain a smooth surface (politeness) Verbal brawling/unproductive discussion (1-2) Win/lose No Inquiry Control Outcome

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Listening and dialogue

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  1. Listening and dialogue RebeckaArman

  2. Four fields of conversation (Isaacs)

  3. Modes of communication • Serial monologue (phase 1) • Solo advocacy • Making speeches • Maintain a smooth surface (politeness) • Verbal brawling/unproductive discussion (1-2) • Win/lose • No Inquiry • Control Outcome • Soft data, implicit reasoning

  4. Modes of communication ctd • Facilitated conversation (phase 2-3) • Guided conversation • Structured Inquiry (AI?) • Skillful conversation (phase 3) • Hard (observable) data • Explicit reasoning • Productive Inquiry

  5. Modes of conversation ctd • Reflective dialogue (phase 3) • Restructuring underlying thinking • Clarifies choices • Surfaces deep questions/puzzles • Generative dialogue (phase 4) • Recreates underlying thinking • Transforms tacit thought • Enables wisdom to emerge • Produces insight and compulsion to act

  6. Four fields of conversation

  7. The four player model Move Function: direction Bystand Function: perspective Follow Function: completion Oppose Function: correction

  8. Action positions and fears

  9. When one or more dynamic is missing

  10. Four fields of conversation

  11. Practices for Dialogue (Isaacs) Voice Speaking from one’s deepest self Suspend Stepping back to perceive what is taken for granted Listen To partake of and take part in Respect Honoring and witnessing the legitimacy of another’s stance and point of view

  12. AssumptionIdentification The ladder of inference (Argyris/Senge): Actions (based on beliefs) Adoption of beliefs (about the world) Drawing conclusions Making assumptions (based on meanings) Adding meaning to observation (personal/cultural) Observation/data (experiences)

  13. Exercise with Four practices • Think of a recent conversation that you had that was difficult, in some way • Five minutes to write it down: • What you said and what the other(s) said, as you recall it • Work three persons together: • 3 minutes tell each other briefly about the conversations • Choose one to work with • Decide who is coach and one is observer • Tell about the conversation in a little more detail • One minute silence • 7 minutes questions and answers, INQUIRY • 7 minutes feed-back from all: what did you learn? When did the conversation open up?

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