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Hiring Slip-ups and Successes

Hiring Slip-ups and Successes. Bill Conlon. How we got there. What we learned. Can’t hurry greatness Too much overlap in questioning Asked questions that didn’t tell us anything Ignored hidden red flags and gut feelings to fill classes

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Hiring Slip-ups and Successes

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  1. Hiring Slip-ups and Successes Bill Conlon

  2. How we got there. . .

  3. What we learned . . . • Can’t hurry greatness • Too much overlap in questioning • Asked questions that didn’t tell us anything • Ignored hidden red flags and gut feelings to fill classes • Moved individuals to phones too early in effort to plug scheduling holes • Lacked adequate support for successful onboarding • Expected spontaneous expertise • Denied that process was flawed

  4. What we did . . . • Lengthened recruiting cycle • Expanded interview panel and identified targeted questions • Identified behavioral and situational questions • Debrief on each candidate, seek unanimous decisions • Added content to training class • Trained mentors to expand support network • Identified knowledge gaps through evaluations • Acknowledged and rectified inadequacies, continuous improvement

  5. What we do now. . .

  6. Appendix A

  7. Appendix B Plotted testing results

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