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The National Conversation

Does your supermarket know more about you than you know about your tenants? Peter Marsh Chief Executive Chartered Institute of Housing Conference 17 June 2009. The National Conversation. The National Conversation – tools of engagement. Online engagement Mailout of resource pack

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The National Conversation

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  1. Does your supermarket know more about you than you know about your tenants?Peter MarshChief ExecutiveChartered Institute of Housing Conference17 June 2009

  2. The National Conversation

  3. The National Conversation – tools of engagement • Online engagement • Mailout of resource pack • Regional events • Reaching out to tenants in their communities: • Local Conversations • Camper van • In-home questionnaire

  4. The National Conversation – Landlord Priorities

  5. The National Conversation – TAS priorities The National Conversation TSA Priorities

  6. National Conversation findings Aspirations of Prospective Tenants

  7. A responsive and flexible framework • Proportionate • Confident, intelligent • Tenant focused • Improvement • Co-regulatory

  8. Initial areas to be included within TSA’s standards

  9. Housing providers vs. supermarkets

  10. Housing providers vs. supermarkets • Social landlords not under the same competitive pressure • Prices are fixed by the state • Tenants can’t walk • Prospective tenants can’t easily get in

  11. Tesco value spaghetti 39p Tesco egg spaghetti 79p Tesco Finest spaghetti £2.59 Housing providers vs supermarkets

  12. Comparison of 3 National Average Rents for 3 Bedroom Properties Source: 2008 Guide to Local Rents

  13. Social housing providers and customer insight

  14. Best practice South Liverpool Housing Group: Procurement of a new maintenance contractor • Tenant Led – gathered the views of tenants before went to tender • Tenant representative on partnership board • Improved satisfaction • Financial savings (£0.5 million a year)

  15. Information for Customers – a possible approach

  16. Information and choice • Price comparison sites – • sometimes too much choice • Social housing tenants • Most can’t switch but knowledge is power – for tenants, for boards and local authorities • Tenant portal • ‘comparethelandlord.com’ – between landlords and at the local level too.

  17. Contact us • Tenant Services Authority • www.tenantservicesauthority.org

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