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Listening and Nonverbal Communication

Listening and Nonverbal Communication. Includes information from Guffey Ch 3. Listening. Discussion: Communication Matters. The “Cool Hand Luke” Theory of Project Communication Which of the barriers to effective listening is a particular challenge for you?

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Listening and Nonverbal Communication

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  1. Listening and Nonverbal Communication Includes information from Guffey Ch 3

  2. Listening

  3. Discussion: Communication Matters • The “Cool Hand Luke” Theory of Project Communication • Which of the barriers to effective listening is a particular challenge for you? • Which of the techniques listed to improve listening skills do you think will help you with this challenge?

  4. Misconceptions About Listening • Listening is an automatic reflex. Fact:Listening is a conscious, selective process; hearing is an involuntary act. • Competence in listening develops naturally.Fact: Untrained people listen at only 25% efficiency (most practice merely reinforces bad habits). • Speakers are able to command listening.Fact:Speakers cannot make a person really listen. • Speakers are totally responsible for communication success.Fact:Communication is a two-way street.

  5. Active Listening Behaviors Source: Based on P.L. Hunsaker, Training in Management Skills (Upper Saddle River, NJ: Prentice Hall, 2001). Exhibit 11.3

  6. Listening by Type (Type Reporter Sept 2007)

  7. Exercise • Communication Chain

  8. Non Verbal Communicaton

  9. Discussion • Give an example of when a verbal and nonverbal message disagreed, which message did you consider to be more truthful? • Judging faces

  10. Non-verbal Communication Body language conveys: • How much you like someone • How interested you are in their views • Relative perceived status

  11. Non-Verbal Communicaiton 93% of communication is non-verbal • Visual (body language) • Tactile (use of touch) • Vocal (tone) • Use of time, space, image • Arriving late • Invading space, office set-up • Clothing, physical appearance

  12. Impact of cultural differences in non-verbal communication:

  13. Repetition/complimentary Substitution for verbal/written Contradictory Video: Silent Meeting Urinal Game Role of Non-Verbal Communication

  14. Written Non-Verbal Messages • Method of delivery • Kind of stationary • Typeface • Format • Technical correctness • Accessibility (bullets, highlighting, etc.)

  15. End

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