Communicating in Teams and Mastering Listening and Nonverbal Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication Excellence in Business Communication, 7e

Improving Your Performance in Teams • Formal • Permanent committees • Informal • Task forces and problem-solving teams Excellence in Business Communication, 7e

Overview of Teams Advantages Disadvantages • Increased information • Broad knowledge base • Diversity of views • Acceptance of solutions • Performance levels • Groupthink • Peer pressure • Hidden agendas • Free riders • High costs Excellence in Business Communication, 7e

Team Communication • Select members carefully • Agree on project goals • Take time to bond • Clarify individual responsibilities Excellence in Business Communication, 7e

Team Communication • Set clear processes • Select tools and techniques • Avoid group writing • Check progress often Excellence in Business Communication, 7e

Group Dynamics • Team roles • Group norms • Team identity Excellence in Business Communication, 7e

Assuming Team Roles • Self-oriented • Team-maintenance • Task-facilitating Excellence in Business Communication, 7e

Team Decision Making • Orientation • Conflict • Brainstorming • Emergence • Reinforcement Excellence in Business Communication, 7e

Team Conflict • Scarce resources • Task responsibilities • Poor communication • Attitudes and values • Power struggles • Conflicting goals Excellence in Business Communication, 7e

Types of Conflict • Constructive • Exposes issues • Boosts involvement • Generates ideas • Destructive • Diverts energy • Destroys morale • Divides the team Excellence in Business Communication, 7e

Resolving Conflict • Proaction • Communication • Openness • Research • Flexibility • Fair play • Alliance Excellence in Business Communication, 7e

Overcoming Resistance • Express understanding • Raise awareness • Evaluate objections • Withhold arguments Excellence in Business Communication, 7e

Workplace Etiquette • Appearance and grooming • A genuine smile • Telephone skills Excellence in Business Communication, 7e

Social Etiquette • First impressions • Personal introductions • Dining etiquette • Misuse of mobile phones • Inappropriate topics Excellence in Business Communication, 7e

Productive Meetings • Preparation • Efficiency • Technology Excellence in Business Communication, 7e

Preparing for Meetings • Decide on the purpose • Select participants • Choose the location • Set and follow an agenda Excellence in Business Communication, 7e

Leading and Participating • Stay on track • Follow the rules • Promote participation • Participate actively • Close effectively Excellence in Business Communication, 7e

Meeting Technology • Virtual teams • Virtual meetings • Groupware • Networks Excellence in Business Communication, 7e

E-Mail in the Workplace • Advantages • Information sharing • Project collaboration • Disadvantages • Non-real time • Information delays Excellence in Business Communication, 7e

Instant Messaging in the Workplace • Basic chat • Presence awareness • Video capabilities • Remote PC control • Remote display • Virtual agents Excellence in Business Communication, 7e

Advantages of Instant Messaging • Rapid response • Reduced costs • Conversation aspects • Wide availability Excellence in Business Communication, 7e

Disadvantages of Instant Messaging • Technical issues • Security and privacy • User identification • Message logging • Incompatible systems Excellence in Business Communication, 7e

Disadvantages of Instant Messaging • Behavioral issues • Interruptions • Business vs. personal usage • Being out of the loop • Wasted time Excellence in Business Communication, 7e

Effective Workplace IM • Schedule usage • Protect confidential information • Avoid personal messages • Minimize impromptu meetings • Avoid long, complex messages Excellence in Business Communication, 7e

Effective Workplace IM • Train all personnel • Avoid multiple conversations • Minimize IM slang • Maintain “spim” filters Excellence in Business Communication, 7e

Shared Workspaces • The virtual office • Resources and information • Built-in intelligence • Revision control • Presence awareness Excellence in Business Communication, 7e

Virtual Meetings • IM chat • Teleconferencing • Video-conferencing • Web-based systems Excellence in Business Communication, 7e

Improving Listening Skills • Strengthens relationships • Expedites product delivery • Highlights opportunities • Supports workforce diversity • Builds foundation for trust • Enhances performance Excellence in Business Communication, 7e

Categories of Listening • Content listening • Critical listening • Empathetic listening Excellence in Business Communication, 7e

The Listening Process • Receiving • Interpreting • Remembering • Evaluating • Responding Excellence in Business Communication, 7e

Barriers to Listening • Physical elements • Selective listening • Short attention span • Prejudgment • Little common ground • Memory barriers Excellence in Business Communication, 7e

Nonverbal Communication • Complement verbal communication • Reveal the truth • Convey information efficiently Excellence in Business Communication, 7e

Categories of Nonverbal Communication • Facial expressions • Gestures and posture • Vocal characteristics • Personal appearance • Touching behavior • Use of time and space Excellence in Business Communication, 7e

Communicating in Teams and Mastering Listening and Nonverbal Communication