Risk Management: The Traumatic Aftermath Dr. Will Marling

1. Risk Management: The Traumatic Aftermath Dr. Will Marling National Organization for Victim Assistance Traumatic

2. What is NOVA? Since 1975 dignity compassion The Mission of NOVA is to champion dignity and compassion for victims of crime and crisis.

3. What is NOVA? 800-TRY-NOVA

4. NOVA Specialty EMOTIONAL TRAUMA

5. Three Key Principles language culture understand engage Processes sensitive Victims have their own language and culture. Do you know what “compassionate” looks like? How you understand victim language and engage victim culture is crucial to your effectiveness. Processes should be victim language and culture sensitive.

6. The Traumatic Aftermath Traumatic What are your processes and protocols for addressing the traumatic impact on clients, staff and responders (including YOU) in the aftermath of a critical incident? I want to give you another layer of MINDFULNESS!

7. Goals of this workshop ACTION ITEMS An overview of— Diagram traumatic impact Prioritize traumatic response Address traumatic aftermath

8. Diagram traumatic impact Diagramming involves two categories— • Assessing Control/Loss impact • Identifying Risk/Affinity Groups

9. Control/Loss Continuum Loss of Physical Control Loss of Emotional Control Loss of Financial Control Loss of Life

10. Risk/Affinity Groups Public Relations Victim Relations Seeking “Closure” “Crash” Loss of Physical Control Loss of Emotional Control Loss of Financial Control Loss of Life “Accident” Seeking “Closure” Where are Risk Managers as a Risk/Affinity group?

11. Prioritize traumatic response High Determine priorities according to Risk/Affinity, your organization’s Mission and organizational resources. Relationship Responsibility Low Risk/Affinity & Control/Loss High Low

12. Prioritize traumatic response High Clients in the organization Injured clients Surviving client and staff families Injured staff Acquaintances of injured Relationship Responsibility Low Risk/Affinity & Control/Loss High People watching news Injured bystanders Low

13. Address Traumatic Aftermath Safety Security Ventilation Validation Prediction Preparation Affirmation of Safety and Security Opportunity for Ventilation and Validation Information for Prediction and Preparation

14. Affirmation of Safety and Security S S needs perceptions Using Affinity groupings (where possible)— Discuss Safety needs Recognize Security perceptions

15. Opportunity for Ventilation & Validation V V reactions concerns common Using Affinity groupings (where possible)— Give permission to express reactions and concerns—appropriate facts (NOT a ‘debrief’) “You have common reactions to an uncommon situation.” Acknowledge common reactions “There will be a ‘new’ normal.”

16. Information for Prediction & Preparation P P future resources Using Affinity groupings (where possible)— Inquire about the immediate future “What kinds of things do you think will be helpful in the future?” Educate on resources (do you have a list?)

17. Where does this fit? Where does this fit in your crisis management plan?

18. Thank you! Will Marling, Executive Director National Organization for Victim Assistance www.trynova.org Willmarling (at) trynova.org 703-535-6682