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Customer Satisfaction

The Local Government of Opol Strategy Map. VISION: Capital for Eco-Tourism and Agri-business Industries . Customer Satisfaction . To eradicate poverty. To sustain a peaceful & orderly community. To deliver quality basic social services.

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Customer Satisfaction

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  1. The Local Government of Opol Strategy Map VISION: Capital for Eco-Tourism and Agri-business Industries Customer Satisfaction To eradicate poverty To sustain a peaceful & orderly community To deliver quality basic social services To sustain a peaceful & orderly community To sustain a peaceful & orderly community Financial Perspective To increase collection efficiency of RPT, BTL and fees & charges To increase cost efficiency To strengthen municipal economic enterprise To improve procurement system To efficiency and effectively implement infra projects To develop Management Information System To enhance inter departmental coordination To strengthen linkages/ networking Internal Process To recognize innovations and excellence To develop skills and attitude To align personnel Learning & Growth

  2. Enriching Opol’s Social Capital To sustain sectoral growth To increase level of participation & involvement To enhance sectoral productivity Customer Satisfaction To increase sectoral self sufficiency & creativity To effectively link with funding institutions Financial Perspective Internal Process To seek inter departmental support To collaborate with key stakeholders To establish effective sectoral management office To recognize performing & innovative coordinators To develop organizational & management skills & competencies To appoint community oriented & mission driven coordinators Learning & Growth

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