Using Technology to Rethink Corporate Strategy David Clute – Manager, WPR eSolutions Group December 2003

1. Using Technology to Rethink Corporate Strategy David Clute – Manager, WPR eSolutions GroupDecember 2003

2. The Corporate Real Estate Challenge What are the business drivers for organizations that have large corporate real estate portfolios? What are the key questions they are trying to answer? • What does the company own? Lease ? Manage? • People, Places and Things – Employees, Real Estate and Assets • Where is it located? • Geographic, functional and organizational hierarchies • How much does it cost? How is it performing? • Capital Project Management CapEX, Facilities Management OpEX • How can we better manage change? • Change in company size, direction, headcount, location, capabilities, etc..

3. WPR Internet Capabilities How does WPR leverage the Internet to respond to the Corporate Real Estate Challenge? • Real Estate Portfolio Management Benefits • Manage Buildings / Lease space as investment assets, not cost centers • Track financial obligations, optimize property income • Project Management Benefits • Integrated Project Initiation, Planning, Execution, Control & Close-out • Project portfolio linked to strategic planning & approval process (e-PAF) • Web-based, collaborative design & construction processes, tools & systems • Facility Management / Operations & Maintenance Benefits • Managing day to day work schedules (workforce optimization) • Planning maintenance, repair & operations (MRO / Supply Chain Mgmt) • Optimizing staff & vendors – service management processes • Maximizing asset life cycle (TCO) – From procurement to disposition

4. Cisco’s GlobalInternet Business Model Customers Employees Information Enterprise Partners Suppliers

5. Are You Net-Ready? • Net Readiness sm Scorecard • Leadership • Governance • Technology • Competencies

6. Internet-Powered Architecture Business Goals • Networkedapplications address the business goals • Prerequisite andexisting systems provide information for the networked applications Networked Applications More... Employee Self Service Real Estate Lease Mgmt APG Finance PM, FM Bldg Ops Enabling Technologies • Foundation Technologies provide seamless connectivity and security • Enabling technologies allow you to build the networked applications Requisite Systems and Information Repositories Foundation Technologies Security — Directory Services — Network and Communication

7. WPIQ AgilQuest WPR Dashboard WPR Portals eWorking eLearning Integrated Space Mgmt eProjects eFM Remedy / Alliance CMMS EDMS WPB The eWPR Value Matrix Internet Capabilities – November 2003 High “Operational Excellence” “Breakthrough Strategies” Business Impact Low “New Fundamentals” “Rational Experimentation” Low High Innovation

8. CEC Ariba Metro CTN Other... PPT's POR EIS FIS PALM XLS EIS FIS PALM BLA Finance HR ESS APG Oracle CDW Transaction Phase I Tables RE/LM PM FM OPS XLS e-PAF PALM Project PM webs MAP FIS ACAD PALM CAD Clarify FIS MP2 CCTV CAS Vision:Where were we in Nov 2000? Legacy Systems Many tools, some interfaces • Issues / Challenges with legacy tools • Not web-enabled • Redundant data sources • Point solutions, not integrated • Different systems in each theater • Lack of common vocabulary (glossary) • Conflicting data hierarchies “NetReadiness” Technology Vision Build eWPR Organization Q201 ICG Roadmap Nov 2000

9. Future State Global Networked Business Architecture Networked Applications More... Employee Self Service Real Estate Lease Mgmt CAMs Finance PM, FM Bldg Ops Enabling Technologies CEC Ariba Metro CTN Other... Requisite Systems and Information Repositories PPT's POR EIS FIS PALM Foundation Technologies Security — Directory Services — Network and Communication XLS EIS FIS PALM BLA Clients Employees Service Providers Vendors / Suppliers Finance HR ESS APG Oracle CDW Transaction Phase I Tables RE/LM PM FM OPS XLS e-PAF PALM Project PM webs MAP FIS ACAD PALM CAD Clarify FIS MP2 CCTV CAS Vision:Where are we going? Legacy Systems Many tools, some interfaces • Goals • Completely web-enabled • Single data repository • Industry standardization • Full user adoption • Improved metrics • Interoperability Create AppDev Framework “NetReadiness” Technology Vision Build eWPR Organization Migrate Apps To Web Full User Adoption eWPR Future State FY04 Q201 – Q403 Our Goal! ICG Roadmap Nov 2000

10. CEC CEC CMS CEC GIS GIS WPB PORs POR e-RE eRE CEC Ariba Metro CTN Other... PPT's POR EIS FIS PALM CRS WDW WPRDB XLS EIS FIS PALM BLA e-PAF II e-PAF e-Projects Finance HR ESS APG Oracle CDW Transaction Phase I Tables RE/LM PM FM OPS GIS GIS FIS FIS ACAD ACAD XLS e-PAF PALM Project PM webs CMMS EDMS EDMS WWLP WWLP MAP FIS ACAD PALM CAD Clarify FIS MP2 CCTV CAS Vision:Where are we today? Legacy Systems Many tools, some interfaces Transition State Fewer, web-enabled apps • Areas of Focus • Consolidate applications • Build data warehouse • Migrate each function • Data standards • WPR Glossary • Global spatial hierarchy • Change Management Create AppDev Framework “NetReadiness” Technology Vision Build eWPR Organization Migrate Apps To Web Q201 – Q403 Today November 2003 ICG Roadmap Nov 2000

11. E-Solutions Core SystemsOver 70% of our business processes are web-enabled today WPR Finance • Improved Reporting • Shorter Cycle-times Portfolio Strategy WPR Dashboard • Shorter Cycle Times • Improved Decision Support • Employee Self-Service • Productivity Increases Real Estate Management Space Management Data Warehouse • Global ASP Integration • Employee Self-Service • WPR / NVO Showcase • Cost Avoidance • Cycle-time Reductions Facility Management Project Management • Customer Satisfaction Increases • Reduced Cycle-times • Cost Avoidance • Global ASP Integration • Employee Self-Service • WPR / NVO Showcase Maintenance Management • Customer Satisfaction Increases • Reduced Cycle-times

12. WPR Dashboard eWorking GCAM Portal Metro Plans Ops Reviews Live-Link WPR FINANCE OFFICE AUTOMATION Business Objects Capital Budget Tool ET Expense Tracker WPR Data Warehouse WPR Data Repository ISM eRE eProjects eFM REAL ESTATE CONSTRUCTION FACILITIES PLANNING WPR-DEPENDENT APPLICATIONS Catering LAMP Loronix IRIS PeopleSoft CEC CDA LATS System Interfaces Lenel RIPIT WEST SI ARIBA ORACLE ERP Cisco Directory Pillar NT-Ops Sametime IM VC Virtual Classroom Sametime Meeting Center Outlook Exchange MS Office Applications eWPR System ArchitectureGlobal Networked Business Architecture – 2003

13. Hard-dollar cost savings • Single Network • Maintenance, Cabling, Administration, Support, Power, Moves/Adds/Changes (MAC’s), Staff • Voice Business Continuity • Integral component to an effective voice business continuity plan • Can be compared against other less effective plans • Voice message backup/restore • Real Estate • Space Utilisation, Reduced Operational Costs, Flexibility • Reduced Call Costs • Reduced mobile phone usage • Extension Portability Campus Roaming, Home Office, Other Location • Outbound Call Management • Unified Messaging • Audio Conferencing • Small Branch Office • Centralised Call Processing • Elimination of voice trunks • IP Toll Bypass • No on-site PBX • Reporting, Billing, Cost Management • Cross-Enterprise telecom reporting • Cross-Enterprise call cost management • Predictability of telecom bills • Reduced PC Costs • IP phone can replace a web-enabled PC or laptop in certain environments Leveraging the Benefits of Cisco IP Telephonyfor Real Estate & Space Management Productivity increases that can be safely quantified Benefits that are very real, but difficult to quantify • Employee Productivity • End User Applications • Audio Conferencing • Unified Messaging • Personal Assistant • Web Access • Computer Telephony Integration • IT Operations • Facilities Mgmt Ops • Cultural Enhancement • Customer Satisfaction • Employee Retention • Geographic Flexibility • Competitive Positioning • Faster Application Deployment • Voice Business Continuity • Difficult-to-Quantify Productivity via Converged Applications

14. AlarmMonitoringWorkstation SystemConfigurationWorkstation DatabaseServer • Duress • Door Held • Granted ... ... Fire Controller Video Controller Asset Controller Burglar Controller Seamlessly Integrated Total Security Knowledge Management System Architecture • Single Database • Single GUI • Single Network Configuration • Single Application • Single Code TCP/IP TCP/IP TCP/IP TCP/IP Access Controller Security Knowledge Base: • Employee information • Badge information • Access information • Events • Alarms • Multimedia (photo, signature) • Biometrics (fingerprint, face, voice) • Assets • Locations • Asset multimediainformation • Burglar alarms • Burglar information • Fire alarms • Video files • Event linkages • Video alarms

15. SITE/CARD READER TOTAL 37 sites 500 CR’s 196 sites 3100+ CR’s 16 sites 350 CR’s 121 sites 1700 +CR’s 370 sites on Lenel 5800+ card readers 1500+ cameras

16. Summary and RecapWPR Internet Capabilities • eWPR Internet Business Roadmap not yet complete…we are about 70% there • However…We are delivering value to our customers today! • Next step…learn more about WPR eTools Contact: Dave Clute – Manager, WPR eSolutions Telephone in San Jose, CA – 408-527-2625 Email – dclute@cisco.com

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