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CrisisTextLine: Human-First Support for Crisis Intervention

Get 24/7 support from CrisisTextLine via text. Scalable model with 6,000 Crisis Counsellors managing 84 million messages annually. Core principles of human-first and non-discriminatory crisis intervention with best-in-class technology for secure communication. Utilize the Texter Crisis Counsellors Supervisor ladder-up system for risk assessment.

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CrisisTextLine: Human-First Support for Crisis Intervention

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  1. Darren Mastropaolo

  2. Free, 24/7 support for people in crisis via text.

  3. Scalable Model

  4. 6,000 Crisis Counsellors 84 Million Messages 2x YOY

  5. Core Principles HUMAN FIRST NON-DISCRIMINATORY CRISIS INTERVENTION BEST-IN-CLASS TECHNOLOGY SECURE

  6. Texter

  7. Crisis Counsellors

  8. Supervisor

  9. Ladder-Up Risk Assessment Imminent Timeframe Access to Means Has a Plan Suicidal Thoughts

  10. WhyImminent risk AND unwilling to safety plan How manyAverage 30 every 24 hoursWhen 24/7: most often 12am -6am est Active Rescues

  11. Algorithm

  12. I just overdosed with Lithium and I’m letting it build up in my system for a few days.

  13. Severity over Chronology

  14. V1 50 Words: die, cut, mg, overdose

  15. V1 50 Words: die, cut, mg, overdose

  16. 53% Accuracy

  17. Problem I don’t want to die I don’t want to kill myself I’m standing on a bridge

  18. V2 Neural Networks (LSTMs)

  19. 93% Accuracy

  20. Prediction Engine Rubberband Sleeve Numbs

  21. Recommendation Engine Smart Proud Brave

  22. Thank You! crisistextline.org/international crisistrends.org darren@crisistextline.org

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