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Integrating Mental Health Information: Empowering a Lived Experience Liaison Group

This article explores the challenges faced by a relatively new lived experience liaison group in shaping its role and interface with consumers, carers, and staff. It discusses the introduction of information to the group and its impact in providing a solid foundation for their work. The article also highlights the group's focus areas, report dissemination, and potential future directions.

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Integrating Mental Health Information: Empowering a Lived Experience Liaison Group

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  1. The people who really matter: introducing mental health information to a lived experience liaison group Liz Prowse: Sector Manager, Eastern Mental Health Tania Geyer: Principal Advisor, IMPMU South Australia

  2. Lived experience liaison group • Relatively new group (2 years old) • Opportunity to shape the role of the group and its interface with consumers, carers and staff of the service • Many not so happy hours figuring out how the group would work and what it would do • Group in some disarray, members expressing concerns

  3. Lived experience liaison group • brochure

  4. Make up of the group • 5 ‘original’ members remain after a year of storming and norming • 5 ‘new’ members recruited • 4 are currently consumers of our service • 2 are current carers involved with our service • 1 is an ex-consumer who also works as a volunteer in one of our acute units • 2 are carers of people outside our system • 1 is a consumer involved with the private system • Soooo…

  5. What to do? • How to give the group a solid base to work from? • How to give the group a map or a picture of how the service is operating? • How to give the group the same information that staff are given?

  6. Introduction of information • Brought to the group initially without much discussion • Introduction of information in a stepped fashion • Responding to questions and queries • Supporting the group to ask questions about the service • Identifying important elements to the group • Identifying limitations • What other information might they want to see?

  7. Report & where else it goes • Sector management report • Predominantly used at service level • Distributed to staff for info • Feeds into LAHN level reporting • Consumer and carer rep at the management meeting have received the report

  8. Focus areas • Acute length of stay • Restraint & seclusion • Care Plan uptake and use • Emergency Department

  9. Inpatient Average Length of Stay

  10. Access to Emergency Department

  11. 7 Day Follow-up for Current Clients

  12. Community Care Plans

  13. Use of Consumer-rated Measure

  14. Where to next • Identification of issues & priorities to communicate to management group • Discussion about how to make an impact on clinicians and service • Exploring potential for consumer/carer education sessions • Taking the information more broadly to other consumers and carers • More questions, discussions and possibilities

  15. Thanks • Members of the lived experience liaison group • Tania Geyer, data analyst • Staff supporting the group

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