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Global Partnerships Presented by Frank Prabel Boeing Supply Chain Services

Global Partnerships Presented by Frank Prabel Boeing Supply Chain Services. In Implementation. In Place. Planned. In Place. Planned. In Planning. Global Support Network. Amsterdam Europe Node. Canada Node. North American Core Staff. Asia Node. Mid-East Node. Brisbane

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Global Partnerships Presented by Frank Prabel Boeing Supply Chain Services

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  1. Global Partnerships Presented by Frank Prabel Boeing Supply Chain Services

  2. In Implementation In Place Planned In Place Planned In Planning Global Support Network Amsterdam Europe Node CanadaNode NorthAmerican Core Staff Asia Node Mid-East Node Brisbane Australia Node • Objectives • Improve Customer Support to International Fleets • Reduce Customer’s support costs by use of regional partners • Expand Life Cycle Customer Support to International Operations • Provide regional support for our international PBL solutions CC32066001.ppt

  3. GSN - What is it? An interdependent network of service centers that repair and maintain weapon systems and provide customer support • Services • Regional support center …orders, quotes, and information • Warehouse with international logistics capability • Repair network • Local presence • GSN web portal • Central shared database • Support for PBL contracts • Selected regionalengineering services

  4. GSN - Big Picture • Worldwide Asset Management • Total Asset Visibility (TAV) • Access Multiple Regional Supply and Repair Capabilities • Customer Support 24/7 • Future Capabilities • Enhanced Information Sharing • Dynamic Spares and Logistics Systems • Regional customer support – 24/7 • Order Management for Spares, Repairs, etc. • Warehousing, Support, Tech Data,….

  5. Phase 1 • Spares • Repairs • Customer Control Center – 24/7 • Data Analysis • Expediting Spares • Parts Catalog • Regional Supplier Management • Technical Manuals • Phase 2 • Configuration Management • Service Bulletins • Field Engineering • Investment Spares • Forecasting • Phase 3 • Mods/Upgrades • Mod Kits • Touch Labor GSN Offerings Full Service Time GSN Implementation Phased Approach GP32743047.ppt

  6. GSN Update • Amsterdam • GSN European Regional Manager • CH-47 parts moving into facility • Customers coming on board • Regional support center attributes • Korea • KAL to operate Asian Support Center • Strong regional presence • Extensive customer support capability • Australia • BAL F/A-18 and CH-47 support via GSN • Procurement support forF-111 and B707 established • Canada • Node design in work EuropeanSupportCenter Asian SupportCenter EuropeanSupportCenter CC32460010.ppt

  7. European Support Center - Partnership with Fokker Services • – Rotorcraft - Led by CH-47 • Future F-15, F/A-18, AH-64, 737 Wedgetail, Tankers, Harpoon, C-17 • Support Services • Customer Orders • Repairs • Warehouse GP32743049.ppt

  8. GSN Information Access Warehouse Front Office Back Office – Availability – – Asset Manager – Spares Forecaster Support Manager Parts Page………….. – Order Generation Repairs……………… – Where When & How Brokerage Services – Parts Sales TAV (Total Asset Visibility) – Where’s my Stuff? Customer…………… – Support

  9. Summary • Commitment At all Levels Required • Flexible and Innovative Business Solutions are Key Components • Positive Customer and Supplier Relationships are Necessary for Success • Demonstrated Performance and Trust Between Partners CC20118.10

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